EAT GRK Rouse Hill — Restaurant in Sydney

I was there today at 12 noon I ordered a wrap with chips cucumber and parsley with a small amount of aoli I received the wrap with chicken I asked the waitress why was there chicken on it She said she will have them make it again I received the wrap 2nd time with a greasy wrap I opened it up there were 4 chips and there was still a piece of chicken left on it I returned it and they said they will make me a fresh one I received the wrap for the 3rd time I opened it up OMG there was chicken left in the wrap I returned it and I told them I wanted my money back The manager said she was sorry at a glance I looked over to the people who were all cooking and 1 of the girls there was laughing at me she thought it was funny I approached her and asked her why she was laughing she obviously didn’t think I would talk to her about it I am disappointed and very upset how this all went today Obviously she doesn’t care and she needs to be dismissed from work at your premises I could have become very ill had I eaten the chicken she left there on purpose To the Owner Please do not take this lightly as I am reporting this because of the repeated actions without a care from your chefs My name is Henny Ruggeri I am a vegetarian due to health reasons not by choice You need to clean up the attitude of some of your non caring employees There are lots of other people who would work for you without any problem like this to re occur I love your wraps but unless I get something back from you as the owner I will never ever recommend going back to your...

I've consistently observed delivery drivers encountering long wait times at your outlet. Staff often avoid interaction, leaving orders ready on a table while drivers wait. While I understand wanting a confirmation before release, excessive delays are frustrating, especially with no compensation for wasted time (neither from the shop nor delivery apps).

Furthermore, orders frequently aren't prepared by the promised time. As a staff, you wouldn't appreciate similar treatment, and I believe fostering better behavior towards drivers benefits everyone.

Here are some suggestions:

Address any staffing issues causing delays in order preparation and promptly handing over.

Encourage staff to offer friendly and timely assistance to delivery drivers.

Remember, positive interactions with delivery drivers ultimately reflect well on your business and contribute to a smoother overall experience for your customers. You wouldn't want to be in a situation where delivery people start boycotting your store. Check Maccas RH, that's what happened to them, they will have 50 bags all the time ready to be picked up because none of us want to do their orders .. the sole reason isbstaff behaviour.

Update 01/04/24

You remain consistently disappointing. Many reliable delivery drivers refuse your orders, but fear not, you’ll still attract some untrustworthy individuals who may tamper with your food or prioritize other orders, resulting in late deliveries. You’ve brought this...

The place has quite a vibe, especially with the outdoor seating that makes for a very pleasant experience on a sunny day. With a few restaurants & ice cream shop all around it makes for a good occasion.

Menu is quite standard for a Greek Wrap shop. I found the meat to be slightly over-charred and this was across the 4 items we ordered. 2 Lamb Wrap, 1 Chicken kids wrap and a Meat Platter (kindly excuse my weak memory for not being able to recall their exact names on the menu). Fries were quite good - nice & crisp.

Another thing I found a little confusing was the price & serving size for the meat platter. It does come with a greek salad (which was quite refreshing on its own). At $30+ for the meal, I would imagine that it won’t be for a single person, however the serving size is too big for 1 person and too little for 2. It may work in a bigger group setting. Probably something for the owners to revisit.

Will I visit again. Probably yes, for the outdoor setting and for the reason that their Lamb & Chicken was #Halal. However, I will request the owners to iron out the small kinks.

Before I forget, the staff at the counter and the one who served us was very pleasant and friendly.

Wishing them every success for...