UPDATE: 'Gusta' dinner is back!Why? Because of the efforts by the owner to explain as to why we experienced 'bad' service at that time. Knowing how popular they are, it would not matter if they lose a customer but, what he did is a testament that this place value each of their customers. I am updating with 4/5 for service and atmosphere, due to that experience, but food wise, always great. We had their supreme pizza and pasta and prawn recently. And as expected, very delish.

---‐------- This used to be our preferred pizza place however the last experience was a breaking point to not order from this place again. We ordered for picked up in an hour. When arrived, the staff told the order wasn't ready and would require for an additional 15 minutes (which was all cool, they were busy and happy to wait). Upon ff up (that was already almost 1hr 20mins since ordering), the staff told they lost our order, meaning, there was no order being prepared from the start! It was poorly handled and it seems the staff weren't really concerned/apologetic how everything was messed up. So we have decided to just get our money back and left. A few days later, we discovered that the refund was NOT PROCESSED so if we didn't checked, we paid for something we did not receive. It was a very disappointing experience.