Kolachi — Restaurant in Sydney

Second time experiencing going on a weekend and my second mistake. Sheer mismanagement and lack of empathy by the owners. On both occasions we came in as a group of 15, got our names scribed to wait for a table. Unfortunately, they kept on entertaining groups of 4 that came after us that eventually resulted us in getting a table after 1 hr and 20 minutes. And when we did get the table, we still have to be split into two sub groups. When the above feedback was shared with the apparent owner (bearded gentleman at the cashier till) he was least concerned and still thought we were to blame since were a big group and it was ok to entertain groups coming after us. He was more concerned about taking the order and payment than listen to the misery we had to go through before getting a table.

The food came in relatively quickly but then took obnoxiously long for the plates and utensils to come. We had the entire table with food and watched it cool down till the plates came in.

One can generally understand such issues during peak rush time but The most disappointing piece was that the owner was least concerned about the feedback that we were trying to share and had his hand out to receive cash instead of listening to customer feedback.

Lastly, this restaurant accepts only cash during weekend rush hours. I hope ATO questions on their motives behind this...

My review is not about the food but the attitude and rudeness of the management. On Friday 12th Feb I called the venue around 7:50PM to check what time they will close, the lady over phone said if you can come before 9:00PM (I told her that it will take me 45-50 mins to be there and I will be leaving around 8:15PM from home), we will definitely serve you as we start closing around 9:00 PM The place was 50 mins form my home and I invited few guests as well. I reached the venue at 8:50 PM and took menu to order. Suddenly, a guy (probably owner) came and said you can take away the food as we cant serve you now. I told him that I all the way after speaking to your crew, he was very rude started nodding his head and went back at the counter and I was standing there awaiting a reply, after few minutes I went to him and asked him what's the matter my guests are coming and you have put me in a very awkward position he was like I cant allow dine in. His behavior remained very rude and had "0" courtesy for the customers. At the end I had to leave the place as didn't have any other option. My request is not to waste anyone's time. If you are so punctual about your timings communicate the same to your...

Poor quality food since lockdown. We've had Paki breakfasts here multiple times since they opened and recommended it to lots of friends. We will not come back or recommend it again.

We ate at Kolachi today and had the usual Pakistani breakfast items.The nann was ice cold and clearly a store bought and frozen product. There was no colour, the naan had not risen and it was soggy. We asked the owner to provide us fresh naan and he agreed but then no one came over to our table to replace it.

We then had to ask a waiter who told us that the naans hadn't changed and it was the same freshly made naan they had always served. We had to argue in Urdu to get a replacement which they begrudgingly did 8 minutes later.

Also, the nihari had clearly been reheated multiple times and the meat was tough. This was a very disappointing $65 meal for 4 people.

I'm actually embarrassed that they thought they could pass of frozen naan to Pakistanis. If they don't have a Tandoor oven or have staff shortages they should tell their...