Hakiki Newtown — Restaurant in Sydney

Absolutely appalled at the customer service here. If I could give 0 stars I would. The guy who served us was so rude (not sure of his name but I believe was Turkish, looks to be in his 20's or 30's for identification purposes). Myself and my partner came in last night, as I was thinking what to get looking at the waiter, then the menu and then my partner trying to decide quickly as there was a line of people behind me I said "Hi, can I get 2 scoops in a cup" then smiled but the guy just stared at me almost like a stare off it was weird. He then said "what if I said no". At first I thought he was joking so I laughed it off and had some friendly humorous/sarcastic type banter but then he proceeded to say "how about a please is that too hard". At this point it was so uncomfortable and awkward I looked at him then my partner trying to figure out if he was being serious or joking but then he said "well makes sense your Aussie" I said "I'm not 'Aussie' though" and he says "well you sound like it". I thought how incredibly rude, so what you assume that I'm 'Aussie' because i didn't say please and essentially insinuating Aussies are rude like that? Are you for real wow it was disgusting behaviour, racist and just terrible customer service. Sat down had the ice cream, bland. The Kunefe ok but nothing special, have had way better at many other places. Even if I wanted to I couldn't enjoy it because of how uncomfortable he made me feel. It's the next day now and I wake up still thinking about this. Such distasteful behaviour im honestly shocked and still processing it as I have never experienced anything like this before on this level and now after reading negative reviews specifically about the poor customer service and rude staff it all makes a...

Absolutely one of the worst places I’ve been so far…!!!

Firstly me and my friend came to this place to celebrate a milestone in our life and ,I’ve heard this place had good desserts.

Well I was mislead because when we where greeted, this guy at the register was absolutely rude and was trying to do the bare minimum of customer service. He lied to me and my friend about the knefeh being larger than it actually was and said it could feed more than 2 people, so me and my friend got that along with baklava’s which was very stale when I took a bite into it!

We got to sit outside to wait for the knefeh to be served to us because inside was full of people and cramped inside and outside there was chairs and tables for children, basically almost sitting on the floor so anyway the rude guy comes to serve us the knefeh and to our shock it was only so small that it was made for one person. We told him ‘what is this we ordered a large one’ and he said that’s the one we ordered and to make another one we would have to wait 20more minutes.

At this point me and my friend where thinking of just getting up and leaving. Because at this point we felt uncomfortable and unwelcome being here by just the treatment of this guy, seeing he was treating everyone else friendly and not us.

The baklava was trash the knefeh was a let down and the customer service was non existent. so my review for this place is probably one of the worst reviews I’ve done. I give this place a minus 1 star out of 5.

I won’t be recommending this place to even my worst enemy, never coming...

GO THERE IF YOU WANT TO BE RUSHED TO ORDER, AND CHASED FROM YOUR TABLE

The food is good but terrible service.

There were a lot of people on this Friday night and the shop was very busy. One of the male staff was very impatient:we were looking at the baklavas trying to decide and he kept staring at us so we would order, when there were plenty of other people to stare at.

So we began ordering and were hesitant (as we still hadn't decided obviously....) and he kept showing us an impatient face. I showed 3 baklavas we wanted (which were in a row) and he yelled "I don't understand, I cannot see, you have to tell me the names"........ How difficult is it to pick 3 baklavas in a row?

Then we sat at an indoor table right across the counter, he prepared the baklavas and went all the way to the outdoor area looking (?) for us. Finally we waved him, he came back without apologising even though the baklavas had travelled back and forth and maybe caugh the covid droplets of 10+ other customers.

We ate our desserts, as soon as the plates were empty that same male staff just casually came and kind of elongated his arm on our table to reach for the empty plate, without asking us if we were done or even acknowledging the fact that he was "lying down on the table", cutting our group in 2. May I add that he was not wearing a mask as he muscled in into our table.

I don't know if other customers (white?) would be treated the same way. We were 2 Chinese + 2 Indian.

Will NOT be...