KFC Merrylands
KFC Merrylands things to do, attractions, restaurants, events info and trip planning
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I put an order through drive through for a BBQ bacon stacker in an original box, added some boneless chicken and a large popcorn chicken. When I got home to eat the burger, I found out that I had a normal original recipe burger. I called KFC to complain and they double checked my order. They advised they put it through wrong as an original recipe and offered me a refund. I drove back and they tried to offer me the burger I originally asked for. I politely declined and asked for the full refund as offered over the phone. They processed the full refund and apologised for their mistake. To the manager and staff on board, hats off for owning up to your mistake and making it right. Left as a very satisfied customer despite the frustration of not getting the burger I wanted to begin with. Thank you. Edit: 1/8/24 Came back through tonight and the service was top notch. I came to leave a google review and realised I had already left one before. Nonetheless, Brandon was amazing. Great customer service. Well done!! 5/5 stars again
Eduarda OliveiraEduarda Oliveira
00
Guys if you do care for your health please do not even to attempt to buy any sort of chicken from this store. Raw at its finest then get told from a smart Aleck manager JR that it's herbs and spices just to cover his own backside. Never seen poor management skills from any manager. As managers would be apologetic and try to rectify the issue this one accused me of being rude. How can you stay calm in a situation when your feeding your family raw and uncooked food. Food Authority should be notified as this is not acceptable! They know how to take your money, when you want the quality it's nah go feed your pet ! Pls people be careful. This issue will be notified to the authorities for food handling. Disgusting Service ! Shame on KFC Merrylands West. No wonder they have so many bad reviews. Speaks for it self
MD MDMD MD
10
I ordered zinger stacker chicken burger and they gave me BBQ bacon burger when I went to change the burger they gave me another burger and that was not wram at all looks like they gave me the burger which may make 2 or 3 hours ago even i cant hold in my hand its in like parts. Also the staff not ready to change it even i requested them 2 to 3 times but they gave me the shitt burger as you can look attached photo and I threw away into the bean. I wasted my money i never ever come back again here and also I will tell this to my friend circle and family that dont go this KfC to waste your money. Furthermore, if there would start less then 1 I wll go for even less than 1 means I ll go for "0" star, really disappointed.
Mehatab MalekMehatab Malek
50
I don't think they deserve even one Star. Wrong order was given to us. We contacted the store and spoke to Antony who didn't accept his co-worker's mistake and poor service on our order, was not ready to replace our right order. Despite of mentioning that we are a non-bacon eating family which was handed over to us, we ended up paying more, wrong order, cryin kids who wanted their choice of order and family dinner ruined. I would like to make a special mention how bad Antony's customer service was. Will not order in KFC anymore and would never suggest it too.
Kavitha HarikrishnanKavitha Harikrishnan
20
How does one even start. The food I ate is decent. I'm not going to complain about that. But... As per the photo it wasn't the food I have an issue with, but the packaging. Who in there right mind puts gravy on its side, it was everywhere, literally over everything. It had soaked the burger wrapping, chips box and obviously the base paper which in return stuck to the chicken. Just was not appealing to open or eat. The amount of napkins used to just unwrap my burger was just frustrating. Do better!!!
Dominic TobbagiDominic Tobbagi
00
Nearby Attractions Of KFC Merrylands
Central Gardens Nature Reserve
Merrylands Park
Central Gardens Wildlife Exhibits

Central Gardens Nature Reserve
4.5
(1.1K)Click for details

Merrylands Park
4.3
(316)Click for details

Central Gardens Wildlife Exhibits
4.5
(102)Click for details
Nearby Restaurants Of KFC Merrylands
Coolibah Hotel
McDonald's Merrylands
Vincenzo's Merrylands
Get Stuff'd
Mina Bakery & Sons
La Rosha Happy Manoosh
Nikkis Pizza and Grill
Maalouf Bakery
Subway

Coolibah Hotel
4.2
(601)Click for details

McDonald's Merrylands
2.9
(809)Click for details

Vincenzo's Merrylands
4.2
(141)Click for details

Get Stuff'd
5.0
(112)Click for details
Basic Info
Address
163 Merrylands Rd, Merrylands NSW 2160, Australia
Map
Phone
+61 2 9637 8049
Call
Website
kfc.com.au
Visit
Reviews
Overview
2.9
(330 reviews)
Ratings & Description
Description
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
attractions: Central Gardens Nature Reserve, Merrylands Park, Central Gardens Wildlife Exhibits, restaurants: Coolibah Hotel, McDonald's Merrylands, Vincenzo's Merrylands, Get Stuff'd, Mina Bakery & Sons, La Rosha Happy Manoosh, Nikkis Pizza and Grill, Maalouf Bakery, Subway
