KFC Randwick — Restaurant in Sydney

This is a very long post thats been long overdue for lots of different issues:

This kfc has gone down the dumps in the last 2 years. 3 orders where ive SPECIFICALLY ordered thighs i have been given chicken BREAST/RIB pieces that are smaller than the size of my palm. I do not eat breast meat, its dry and stringy. But if i did, I'd be disgusted that they are so stingy and cutting costs with halving their chicken portions. The chips are ALWAYS soggy and cold with barely any chips in the boxed meals at this store. They are so stingy! I know kfc are known for greasy awful chips, but the randwick store is just so bad compared to the bondi junction store.

The randwick store always seem to have old dried hard chicken whenever ive ordered from there, nothing seems fresh in their store. Its why I've stopped eating kfc, if I need a fast food fix I now just choose Mcdonalds or Mexican which are all next door.

I will add the reason behind this very long review is 2 days ago I ordered from them as my daughter had been very sick and wanted kfc so I rang her dad to get some. He got the burger with 1 piece of chicken and specified thigh. He dropped it home and it was a breast - AGAIN and it was the 3rd time it's happened... I immediately got him to take the order back for a refund in DISGUST.

They refused to refund, insisted it was a thigh (!?) and refused to give a fresh burger or chips. However, they did say the chicken was small and we will give you a thigh and to keep the original piece as well. Ridiculous the whole point being it was a breast piece. By the time he got back it was 56 minutes since it had been originally ordered. The burger was so old the bun had turned wet and had actual liquid on it and the chips were cold as they'd been near the Pepsi. The chicken was hard and dried out.

I immediately rang the manager, a very unhelpful Indian lady who refused to issue a refund and I said its disgusting and unsafe to eat, its a food safety issue - I will put it in the fridge and bring the whole thing back tomorrow. She said no im not refunding, it was a thigh that was small and we already gave you a replacement thigh. I said since when do fast food chains not give a new burger and chips for all the effort gone to returning an order that was incorrect. She said my daughters dad didn't want a new burger or chips?! I'd been speaking with him throughout the hour and i can confirm she refused to give him a fresh burger and chips, let alone refund the order!

Then she said too complain on the app. So I did and also on the website and have heard nothing back. No acknowledgement. I'm a single mother and takeaways are an expensive treat. There are so many good quality eateries in randwick junction and for 2-3 dollars more you get beautiful food, which is much better value. Avoid this trash of a franchise or eat at the Bondi Junction kfc - there are so many more walk throughs in this particular area that their food doesn't sit there for long amounts of time. Also the manager there is really friendly and in the past has refunded me for an order where the chicken was raw and it was no big deal or drama to get the money back.

This manager was the complete opposite and has just lost more customers as i can see by other people's reviews im not the only one noticing the decline in this store. They clearly don't care. But they HAVE damaged the kfc brand, name and reputation. I will now refuse to eat there and let my daughter know that as well, due to the principle. She understands this and will have mcdonalds instead as its always fresh and...

This particular KFC is extremely hit or miss, and on the most recent occasion, disappointing. Most of the time, I can deal with the mistakes and poorly trained staff. I enjoy KFC, the chicken is your standard tasty colonel, and while I believe the training is poor, some staff are very friendly.

In my most recent experience, I ordered an upsized ultimate burger meal, with an extra 3 wicked wings. The staff serving the till was very friendly and prompt, but when it came to preparing the order it was passed on to another staff member who completely got the order wrong. I always check just in case and I requested her to replace it correctly, but when I got home with my food I realized she gave me small sized chips that were at the bottom of the box.

It's so upsetting getting all the home after checking the order in store...to top it off, no handwipes or a spoon. I used to work at KFC, so I understand and I'm not even mad, but a certain level of professionalism really needs to be addressed. Mistakes happen, but take ownership and present the next encounter with the best care you can.

A big problem is they get distracted. One of the staff who wasn't working on shift ordered food and was just chatting with the other staff, distracting them and enabling...

This KFC location is a prime example of what happens when a place is run by staff who clearly don't care about their jobs or their customers. I was served by a ratty teenage girl who had the audacity to fill my chips halfway, and she knew exactly what she was doing. I watched her deliberately underfill the box, look around like she was some kind of criminal mastermind, and then close it up and toss it in my bag as if I wouldn’t notice. It’s infuriating to see someone so blatantly rip people off with no shame.

But it didn't stop there. The burger I received was an absolute disaster—sloppy, cold, and looked like it had been slapped together by someone who couldn't care less. The lettuce was wilted, the chicken was dry, and the bun was practically falling apart. It was so bad that I wouldn't have been surprised if it had been made hours before and left out.

This KFC needs a serious overhaul, starting with the staff who think it's okay to cheat customers and serve up food that doesn't even meet the lowest standards. If you want to waste your money on half-filled portions and pathetic excuses for food, then by all means, go here. Otherwise, stay far, far away. This place...