Kingsgrove RSL Club — Restaurant in Sydney

Bunch of crooks. Let's begin by the fact if you want to join for 1 year only. It's June. You only get 6 months even though you paid for 12 months. I had attended this club for multiple lunch and dinners. Which accumulates points. July comes, to which I think I would like to redeem points for a drink, i was then told the points get reset on June 30!!! What complete nonsense. I'm not even getting an entire year with the membership THEN to be wiped away of the points.

I am also disturbed about the RSL's ethics. They are charging a full year's membership fee, but only giving members 6 months or less of access. They are also resetting points within 1 month of a 6-month membership. This seems like a very money-hungry and unethical business practice. I would not recommend the RSL's membership program to anyone. They do not value their members, and they do not provide good customer service.

I was not happy about the fact that my points had been reset, so I approached the staff member who was working at the time. She was busy talking to someone else (which was the same person she was talking with when I first came in - possibly a friend) she tells them to wait. I tried to explain my frustration but she dismissed me quickly and told me to call the 2IC during the week to complain. I was shocked that she didn't even bother to call over the duty manager who was on shift. She just gave me a business card and sent me away. This is a clear example of poor customer service. That experience simply skyrocketed and fueled my frustration to levels I have not had before.

I also recall a time when I was at this RSL before, and I saw another patron complaining about something. The staff member at that time also disregarded the complaint. This leads me to believe that this RSL does not care about customer service. They are more interested in making money than in providing a good experience for their customers.

I don't understand how the RSL can justify charging a full year's membership fee when the membership only lasts for six months or less. And then to reset the points within one month of the six-month membership period is just plain selfish. This is unethical business practice.

I am just very disappointed with the RSL's customer service and it's business practices. I will not be renewing my...

Located at 8 Brocklehurst Lane, Kingsgrove, New South Wales, Australia 🇦🇺 I have been to this club several times now with my group. It’s a very good club to come to with family and friends. It has a couple of options to where you can eat , first there’s the Fireside Brasserie which is where my group eats. The food is very tasteful and the prices are pretty reasonable. The staff are consistently friendly and helpful. The layout is very wheelchair 🦽 friendly which is good for us as we have disabled people in our group. The other option as to where you can eat is the Poloy Chinese Restaurant. I haven’t been there as we come on a Monday and it’s closed then. If you just want a drink 🥃, you can go to the Parkside Bar. The club has the usual Pokie Machines that every club has if you like that. The club overall is very welcoming and very wheelchair accessible. There’s good parking 🅿️ facilities with a car park attached and the toilet 🚻 facilities are good also. It’s located a stone throws away from Kingsgrove Railway Station 🚉 if you use public transportation and so is easy to get to. I would definitely recommend....

We love the Kingsgrove RSL & have been members for many years. The restaurant is really good & is great value, I especially like the combination soup - fantastic. One issue though is a friend can't have MSG so choices are very limited. The general club atmosphere is great & intimate as it's a small club. The cafe is also good as it serves a full menu. My one gripe is that parking isn't controlled so some days the parking area is full of non club patrons. This needs to be addressed, the boom gate hasn't worked for many years. A great club & the recent renovations were a great...