La Boulangerie — Restaurant in Sydney

I was a regular customer here and the bread & pastries were baked fresh & excellent quality whilst on the pricey side I was still happy to pay but unfortunately the customer service is appalling! Unaccommodating, arrogant & rude pretty much sums it up. As a result I stopped shopping here for a long time. I recently went there and the same rude French woman who works there, was again all of the above things which I ignored but when I asked for a plastic bag, she rolled her eyes and spat out it’s 20 cents. I didn’t have a problem paying for the bag but the eye roll is where I draw the line! The owner Marie whilst lovely and everything her staff are not is well aware of the staff rudeness issues and chooses to bury her head in the sand which will come at a cost to her business eventually. The quality & freshness of their products have also deteriorated. Their baguette sandwiches were once freshly baked and brimming with fillings, now the bread is hard and stale and the fillings are scant. I will never shop here again and based on the lack of queues they once enjoyed it looks like I’m not alone. I now purchase even better quality sweets & cakes, baked fresh, with more variety at the Sweet Spot at Randwick where the staff are a pleasure...

Yesterday we came and wanted to order 2 cakes for birthday party. The staff is not interested at all to help us. And it was my second time here when their people look like they don't want to sell anything. I asked the lady if I order vanilla cake , can it be without grated chocolate on top. And she said: no, we order like this. Then we asked if she can leave a note not to put chocolate on top because we want to decorate it. She just said : No First time we had bad experience there when we came and my child wanted to buy macaroon. I tried to pay by card but their EFTPOS didn't work, I gave them 50$ note,they said they don't have a change. Then I asked to go someone and get the change because it was 2 people infront. But they said NO. And we left. It was 1 year ago and we never bought something since then. This time again. Looks like their staff needs some training how to provide customer service. I wouldn't...

Always like the pastry. Each time do my weekly shopping at Coles, I stop by to buy crassants and other pastries to take home. The young girl serving need to learn customer service. When customer ask and you sold out, try to say “sorry we sold out, maybe something else” . Should not said “No” and walk away. You lost sell and guarantee will no repeat customer. She is French ... just saying. Also please use utensil , not your dirty gloves that you used to take money from customers. I was going to buy my weekly crassants and others pastry for weekend. I changed my mind. Will go back when utensil is...