I am deeply disappointed and hurt by my recent visit to this café. I was extremely tired and just wanted to enjoy a simple Flat White. Unfortunately, I may have misspoken and said something that sounded like "wet" instead of "white." I didn’t realize this mistake at the time, but what truly upset me was how the barista and another staff member, standing just two meters away from me, openly mocked my pronunciation.
They laughed and made fun of my accent, which made me feel embarrassed and disrespected. I understand that people make mistakes, but I never expected to be ridiculed for something as small as mispronouncing a word.
This experience left me feeling very small and unwelcome. I hope the management takes this feedback seriously and considers providing better training to their staff on how to treat customers with respect...
Read moreI usually like the coffee and the choice of small cakes and tarts is good. Had a disappointing visit today though. Ordered fish and chips. I was really displeased to find the chips slathered in chicken salt. I detest chicken salt and mentioned this to the waiter, who just shrugged. Unfortunately, the unpleasant addition rendered the chips inedible for me. I guess I will take a tip from other reviewers here and stick to things like the omelette. UPDATE!!! The owner noticed this review and offered a refund! As I said, I like most of their food, so opted for lunch there today instead. Today I had the omelette, which was nicely cooked and filled generously. Coffee was, as always, very good. Should add, a nice touch is that they brought out a bowl of water...
Read moreI'm a regular customer of this cafe. But they disappointed me alot. I'm pregnant and ordered full fried well done eggs. But the staff who took the order noted it as the way only she knows as sunny side up. When I got my takeaway the eggs were not well done as I'm pregnant I can't eat half cooked food. I called the cafe she was arguing that, I should tell her clearly how she have to cook the eggs as both sides fully fried and well done no sunny side up. Instead of being apologetic and find a way to satisfy the customer, this lady was rude and yelling at me it's my fault. Such a rude customer service. Such a waste of money and food. Staff should be trained to meet the needs of the customer. Very...
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