Nutriverse Gregory Hills — Restaurant in Sydney

Extremely disappointed with this restaurant. It's my 3rd time coming back here since new ownership. First two visits when owner was there were great. Service was warm and food delicious. Unfortunately, today the young girl at the counter mixed up my order and could not understand a simple request of swapping out falafel for chicken in a salad. I do not like falafel, which is why I asked for the swap. I told her at the counter I was happy to pay extra if needed. She asked me to wait while going out the back to check with her manager. She came back out to say yes that's fine. I arrived home only to open the wrong order. I received a falafel salad. When I called to discuss and complain about receiving the wrong food, I was told it was my misunderstanding and to have a great day. Absolutely no comprehension or empathy to the mistake made with my order. Poor customer service. Staff should be trained further and learn to understand what the customer is actually asking for. Also the staff should begin to confirm orders before taking payment. Not sure if I will...

Not worth the 1 star rating.

We waited over 10 mins due to malfunction.

Purchased acais which were short and looked like nothing like the photos that they post on social media with the tall acais.

The taste, wasn't a fan and we love acai. Rasins in the granola - eww.

I was over charged.

Was not impressed one bit. We have acai and have had it at many many places but sorry to say this was the worst one of them.

Invest in customer service and plastic spoons.

I messaged the instragam page multiple times only to be told

Hi there, sorry instagram put you in hidden messages. I'm sorry our acai didn’t meet your expectations, I appreciate your feedback. All the best Thank you Rhonda

Wow nothing like being ignored.

Photos uploaded are what i was expecting the acais...

My friend and l went to have a coffee we asked 1 medium latte with skim milk and 2 equal sachets whilst mine was a flat white with 2 sugars. When they arrived my friend’s coffee tasted as though there was no sachets in it so she took it back and they made her a fresh one which tasted the same and when asked about it the young girl said “ oh we have no equal sachets so l used raw sugar” which isn’t suitable for a diabetic. Will never go back there and if you are a diabetic take...