Frango Gregory Hills — Restaurant in Sydney

Walked out. Woeful customer service.

As a regular of Frango's (every other store) who frequently has work lunches ($150+) I had high hopes for my new local Frango's.

First fail - can't have our food unless you pay cash (really?). 'Use our ATM' - um no, have you read other reviews on here? It's shonky as. Can you get it any closer to the counter?

'ok so I'll have that pork belly on display right there, with salad, but if I sit on a table I can pay by card? Fine.'

Price now gone up from $15 to $28. Whatever, just feed me. I'll pay it.

10 minutes later - still no pork belly. It's literally right there in the bain marie getting drier every hour. Just put a piece on a plate and dump some salad on.

+10 minutes, still no pork belly but now I have bread and olives. 20 minutes elapsed, only 1 other patron in the restaurant. Mounds of pork belly and salad just sitting there on display. Staff busy chatting with one another.

Now I'm thinking you've got another 5 minutes by the stopwatch on my phone to literally flop some of that food on my plate. Is it really that hard?

5 minutes elapsed.

25 min waiting for precooked food. Forget it - I'll go to Watsup Bros where they actually care. I calculate I've dropped over $3k at Watsup Bros in the last 8 months. Thought I should spread that spend around a little but obviously this Frango's has demented management. I aint...

I am absolutely appauled at the second grade citizen treatment I experienced today at this store. Let me preface by saying, I have a mask exemption. I placed my order ahead of time to minimise time spent in store & I social distanced whilst there I arrived when indicated my order was ready for collection. I attended the counter, the server enquired about my lack of mask, in line with PHO I advised of my exemption. However after a judgemental stare was given I was ordered to wait for my order(which was not ready) outside. Which would be fine IF ALL persons waiting for orders were made to do this. HOWEVER, this was not the case as many others were allowed to remain inside awaiting collection of their orders.

THIS IS BLATENT DISCRIMINATION. In fact also ILLEGAL. Noone should be made to feel inferior or singled out based on disability or the like.

When private messaged on messenger, your response was less than apologetic & is clear you do not have an understanding of the anti discrimination act I have previously referred to. The fact you are trying to maraude your discrimination under the guise of health & safety of your staff, further shows your complete lack of understanding.

I am sorry to have supported your business over the years only to realise you have...

I've frequented this place quite often, averaging about 1-2 visits per week over the past couple of months. Unfortunately, I've noticed a glaring issue that significantly impacts the overall dining experience – inconsistency in food quality.

On numerous occasions, I've found the chicken to be disappointingly tough and nearly inedible, making up about 70% of my visits. However, there are rare occasions when the chicken is cooked to perfection and absolutely delicious. The lack of consistency is frustrating and greatly affects my enjoyment of the meals.

It's disheartening that the well cooked, tasty versions are few and far between. Consistency is key in any restaurant, and it's crucial for Frango to maintain the quality of their offerings to keep customers satisfied and returning.

Another issue I've encountered is with the fries. During busy times, it seems they're rushed, resulting in undercooked and sometimes half-raw fries. Please take your time and cook them properly!

This place definitely has the potential to deliver exceptional food, however the inconsistency in quality is a...