Oporto Casula Drive Thru — Restaurant in Sydney

Went to this store last night for the last time and I’m over it and will never go back again. Last chance Mr. Owner. Aside from the lovely windows attendant lady with the Italian Soccer jersey whom was very professional and courteous (whom will excel in any industry). The chips in your store are always more than often undercooked and then served in a box which then continues to steam them. Should be called ‘Steamed Mash Chips’. My half chicken looked like it had been cut / pulled apart by hand and thrown in a box with half the skin missing. Lack of food presentation shows lack of care and quite possibly lack of hygiene. I will not be spending my money here again and I will advise everybody else to do the same. Sorry, it had to be said.

• Thank you for your automated response Mr. Owner. I don’t think It is necessary to fill out any superfluous surveys - This is the same generic email response for all unhappy customers 🌟STOP BULL S#%##£€¥ - Unfortunately for you and fortunately for everybody else, there are people like me whom tell the truth and advise all hard working people to save their money - I’ve also brought to your attention that your staff are either in desperate need of training and or are in need of all COMPLETE STAFF REPLACEMENT - You can ‘fob me off’ and completely ignore what I say and be happy with your mediocrity rating… OR… You can make changes - Simples dot com dot A U - IF NOT… You can continue to make unhappy customers whom...

Here’s a polished review for Oporto Casula:

Oporto Casula: Best Food and Outstanding Service

Oporto Casula delivers an unbeatable combination of delicious food and exceptional service! My recent visit left me thoroughly impressed, and it’s now one of my favorite spots for a great meal.

Incredible Food The food at Oporto Casula is nothing short of amazing. Every item on the menu is fresh, flavorful, and cooked to perfection. The famous flame-grilled chicken was juicy and tender, and the sauces added the perfect kick of flavor. The sides, especially the chips, were crispy and seasoned just right. You can taste the quality and care in every bite.

Outstanding Service The staff at Oporto Casula are absolutely wonderful. They’re friendly, efficient, and make every customer feel valued. My order was taken promptly, prepared quickly, and served with a smile. They went above and beyond to ensure everything was just right, which made the experience even better.

Final Thoughts If you’re looking for the best food and top-tier service, Oporto Casula is the place to go. Whether it’s a quick meal or a takeaway order, they consistently deliver excellence. I’ll definitely be returning for more of their delicious food and amazing...

Oporto team, Don't send out misleading information or promotions. Today I have received a text msg saying we are giving out 10,000 free whole chickens. 50 per participating stores from 12pm-5pm, first come first served. Obviously as expected, there was queue when I reached there close to 12, I was around 25 in the queue. After waiting there for 1round 15 mins, store guy said we can't give 50 chickens now. only 20 for now. Where was that mentioned in the message that I have received. I understand it is free. but do what you say in your messages. Don't assume people are there to get free as they don't have money. I was there as I thought I deserve that offer as I spent money with Oporto quiet often. This experience gave me a chance to think how people are given wrong assumption?? Store guy saying 20 now, then who knows when they gonna give the remaining 30? also, whether they are actually going to give out 50 chickens ??? May be after 1 hr, if someone go there, they will probably said we sold out 50 chickens.. ha ha.. In fact they only gave 20 free chickens. Ridiculous experience. especially when they say first come first served and saying 20 for now.. 30 whenever we can. Where is the first come first...