Pasta Italia (Manufacturing & Wholesale & Online Store) — Restaurant in Sydney

Dined here with my partner on the 11th of April at around 5pm or 6pm (this info is for the owner), and had a horrible experience and now I’m about to write a novel about it. Enjoy. We walk in and are seated but asked to order at the counter or on our phones. That was a bit disappointing but nothing to cry about. Anyways, so my partner ordered the Linguine Fabiano and I decided to order the Honey Ricotta Toast and the Rocket and Parmesan Salad because I wasn’t hungry at first and I just thought I’ll have something small. We go outside to wait, and we came back in 20-ish minutes, expecting at least my honey toast or salad to be served up as an entrée type of thing but it wasn’t. I thought I’d wait a little longer, why jump the gun? Ha. We wait another 10-15 minutes at which point I started getting kind of antsy because I mean, what’s so hard about some honey ricotta toast or a starter salad? I kept looking at the waitress but she just ignored us and did not communicate anything. I felt very hungry, uncomfortable, peeved and impatient. At the 35 minute mark, I decided to finally ask about the toast and they said they’d have it soon. Another 10 minutes goes by and FINALLY the toast comes. I was just glad to finally have some food for the table because we had been waiting for 45 minutes and we were very hungry. However, when I bite into the bread, I am shocked from how HARD and BURNED the edges are. Like at least half the toast was BLACK and had burn marks all over it which was so disgusting and disappointing. I was eating cold, rock hard bread for $12. A ridiculous price for a badly prepared menu item!!! Like geez, we are PAYING CUSTOMERS. After a couple bites, I couldn’t take it and got up and asked the waitress to replace it because it was cold. She didn’t say sorry or look sympathetic or anything. Just said okay and turned away quickly. VERY RUDE AND UNPROFESSIONAL. The new toast was slightly warmer but still pretty hard to chew. I just gave up and ate it. We should’ve left at this point but we really didn’t think it was going to be much longer. Spoiler alert: it was.

At the 1 hour mark, we asked about the Linguine Fabiano. They said it was coming soon but we didn’t have much faith in that. I just wanted to ask for a refund and leave but my partner reasoned with me and we didn’t. Finally, after almost 1.5 hours of torturous, indefinite waiting, we got the Parmesan and Rocket Salad and the Linguine Fabiano. FINALLY. Nothing bad to say about the pasta because it really was delicious and different to normal pasta that isn’t handmade at the shop. I’ll give them that and that’s probably the only thing I’ll give them and that’s what the 1 star is for. The chicken was juicy and cut into perfect little pieces so that each bite was saturated with the perfect pasta to chicken ratio. It was so good that I even ordered a plate for myself (waited 30 minutes for it-now that’s much more of a reasonable wait)... But absolutely not worth that initial wait and I’d never come here and do it again. Oh and the Parmesan and Rocket Salad? Absolutely PATHETIC. It’s a bowl full of of thin rocket leaves with the slightest drizzle of balsamic vinaigrette on top and an even stingier amount of Parmesan cheese. It felt like I was eating grass. Probably very healthy since it’s not drenched in dressing or cheese but very misleading calling it a ‘salad’ when it’s only 3 ingredients in total including the dressing and the garnish. And charging $12 for that in Casula... who exactly do you think you’re scamming?

We finished our meal, ordered a jug of lemon lime and bitters and then we left. No apologies at all, no free food or drinks to say sorry, NOTHING to reassure us they care about what we just went through or attempt to have us return. And so we won’t. Message received,...

After being seated for a Saturday 7pm booking we ordered drinks and our meal and paid for them, then being told they don't have the wine on the menu and we needed to select something else as we did.

Entrees arrive and not bad yet. not exciting, talking to each other and mid conversation we are asked if we could relocate to another table to help with a party of 4 that needed seating so we did to be polite, mains arrive and what I have ordered is not what I got informing the wait staff of what has happened i received a dismal "sorry" not happy but not to make a scene i bite my tongue. By this stage I'm ready to just get up and leave how ever my partners meal she is enjoying.

By the time we did leave i have had to request clean knife and fork and to rub salt in the wound the table we moved from is still sitting there empty with another 4 seater table empty behind us .all floor staff are very young and don't seem to have any guidance its sad to write a bad review as I've been looking forward to eating there ,sorry I...

The positive thing was food was good quality and service was attentive. You know the pasta and ingredients are fresh. Though prices are a bit steep for something around Casula.

The negative is that Food was salty, our Calamari Fritti was overly salty and our Parmesan & Rocket Salad could’ve been less heavy handed on the cheese.

We waited over an hour for mains, ordered around 7.45 and didn’t receive it til 8.45~ I would expect at least some sort of “hey so sorry about the wait, here’s some olives or something” to compensate like other restaurants whom have compensated for the long wait but instead we just got informed “5 more minutes” which was 20 minutes and no explanation as to why our food took so long.

Oh and to top it off, having a cockroach roaming near our table (honestly beyond control) but that really topped it for us.

I’m willing to give the place another go but after that experience and considering how pricey...