Pontoon Bar — Restaurant in Sydney

Absolutely appalling, i went down to Pontoon on Saturday for the first time in 5 years and I can't even believe how disgusting this place has become.

My friend and I had been standing at one of the tables in the outside area when this large arrogant, disgusting male walked up to us, pushed my friend's arm and slammed his empty drink cup on the table right in front of her face then just walked off. We could not believe what had just happened and my friend was so angry that she threw the 1mm of liquid that was left in his cup in the direction of him that at no point even came close to touching him and said that was so rude.

2 minutes later a bouncer who might i add was extremely rude came up and told my friend she was kicked out because the guy had complained that my friend threw a drink at him which was extremely exaggerated by the guy.

The bouncer would not let us explain what had actually happened and said you can't do that like she had just punched him in the face for no reason or something and treated us as if we were 2 drunk bimbos when in fact I had only had 1 drink the whole night 2 hours prior to the incident and my friend had none as she was the designated driver.

As we walked passed the man we said you are disgusting and he turned his head pretending he couldn't hear us.

When we got outside we had to try and contact my sister and her friends who were still in the club and explained the situation to another bouncer outside who was very nice and agreed that the man was in the wrong. While trying to contact my sister the man and his friends where on the balcony area in front of us talking about us to his friends and pointing so I said you are a disgusting person and then he started yelling at me while i was outside and he was inside knowing i couldn't get back in to confront him and then began to threaten me and say that he would come find me when i left on the street so i told him thats fine come on down because i'm calling the police and if he touched me i would make sure he went straight to jail. I then called the police as I wanted to report him for threatening me

After a while the guy and his friends were apparently escorted out the back which i wasn't told till an hour later which made me feel extremely unsafe knowing that he was escorted out and i was being told by the bouncers to leave the front of the premises at the same time, they knew a threat had been made but expected me to move from the view of security where the man and his 3 large male friends could have been waiting.

After calling the police my friend and I sat across from Pontoon on the benches next to the water waiting for the police to show up and not starting any trouble at all when the same bouncer who kicked us out came up and told us we had to move 50 meters away from the premises and that the owner of the bar had called the police on us for waiting in a safe spot in front of security for the police that i originally called. That was disgusting and i told him that if we leave and i get jumped by the men who do I sue him or his boss when he proceeded to say "i don't know". I explained that i'm fine with the fact that they called the police on me because hopefully they will come sooner and i would not be moving till the police came and i made a report.

I am absolutely disgusted in the way we were treated as if we were 2 drunk bimbos especially considering we had not been drinking and the fact that they saw me being threatened and still had no consideration at all for our safety was beyond disgusting, i will never be going back there again and i will absolutely be taking this further...

I was only there tonight for about 1 hour or so and had a horrible experience. I was looking for a group I was meeting and couldn’t find them as I only knew 1 person in the group. I knew they were booked under that person’s name so I asked one of the bar staff if they knew where he had reserved the table. She looked at me like she was annoyed and uninterested then said she had no idea. Completely unfriendly, no smile, no apology, didn’t bother trying to help by telling me who I can ask about bookings. So I just walked away to figure it out myself.

Then as I walked around looking for my group, one staff member walking towards me as we were about to walk past each other, dropped a HUGE stack of glasses right in front of my feet and broken glass went flying everywhere. If I was standing literally one step closer I would’ve definitely had broken glass on my feet or legs. I actually did feel a couple of tiny bits brush my legs but no scratches luckily. Someone could’ve been seriously injured from that.

I ended up asking the security guard if he knew where my group was and he knew straight away. Your bar staff could’ve at least directed me to ask security about bookings.

As I walked back inside to meet my group I noticed that the broken glass hasn’t been swept up properly, there were some small bits still there. This was approximately 10 mins after the incident.

I wanted to order food so went to the quieter end of the bar. There was a bartender standing there doing nothing. I asked him if he has a menu and he said yea and just stood there looking at me- didn’t even bother to point to the menu sitting right in front of him. The menu looked like drinks only and I didn’t realise food was on the other side so I asked where’s the food menu. He just stood there looking at me and didn’t reply. No smile, no offer to help. Obviously I just turned the menu over myself and saw the food but he made no effort to help, seemed bored, unfriendly and rude. No thank you from him either just an icy cold stare. I couldn’t believe it. Your bar staff need to be taught some basic manners and customer service skills.

My food order was so slow I had to go and check what was happening. I spoke to a couple of guys who were handling food at one end of the bar and they were actually lovely, apologetic and understanding when I wanted to cancel and get a refund. That was the only good experience of the whole night. I left...

Visted Pontoon on Saturday 15th June , along with 15 friends on the guest list. One of my friends had been kicked out early in the night for a reason that could not be explained by the security guard and with an aggressive manner he was made to leave the club. This was let slide and we continued our night. This was only until around 1am when I was seated at the table my group had been sitting at since 9.00pm. A group of people then arrived and forced their way into the remaining spots around the table. They stated that they had apparently "reserved" a table which seemed unlikely considering no signage and/or people had been at that table besides us all night. The security guards noticed a fuss around the table and when informed of what happened, told myself to "fk off and get out", followed by "I'll kick you out just because I can". He continued to use his size and self proclaimed "authority" to make me feel threatened and intimidated, resulting in me being upset and uncomfortable. This was highly inappropriate and uncalled for as all i did was explain the situation and he was not having a bar of it. Then being fed up with the lack of professionalism and disrespect shown from this security guard, i and a couple of friends decided to leave the venue. Upon exiting, the same security guard was at the front gates and gave a smug grin and started to laugh. I asked what his problem was and he shouted "fk off" and "you wanna have a f*cking go". Myself being a small built 19 year old found this entirely disgusting and threatening even thinking about being intimidated and harassed in such a manner. As a security guard your role is to enforce a safe and fun environment for everyone, yet at Pontoon I personally felt threatened and utterly disrespected. The fact that these type of human beings are around is bad enough let alone to be employed in such a role. I have personally gone out of my way to research previous complaints about employees in particular security guards at pontoon and much like the service we received last night, they all have seemed to be ignored and completely swept under the table to be forgotten. I hope for future party goers and the overall reputation of your club, that you thoroughly look into these matters and complaints being made and make adjustments...