Ribs & Burgers Zetland — Restaurant in Sydney

I have been to this restaurant over ten Friday nights. It is incredibly interesting in so far as the pictures on the walls carry the theme of butchers from bygone days. There’s a wall of mincers exactly like that my mother used to use back in the 60’s to make her own mince meat. The service here is very friendly. I’m starting to get used to the scan a QR code order and pay, but then they slug you with a service processing fee, that most people may not even know unless you click email me a receipt and fill in your details. I’m willing to bet most people don’t. But the team are always warm and welcoming. The food is tasty my onion rings and steaks are good, my erstwhile friend’s mushroom burger looked a tad flat and dull, unlike its menu picture. They then changed that vegetarian option to an impossible burger, which had on the first few occasions been very good. But after one evening my friend was very ill and it was due to the burger. So what was our Friday night dinner place is now off limits. This is such a shame as the service and my meals were good and we live close. But he had such a bad experience, he can’t easily get over it. And yes I would go again there’s ribs and sweet potato fries with my name on it that’s waiting to be tried. I love my ginger beer, who knew some other company made it, other than Bundaberg, but that’s not a complaint just a personal choice. I wasn’t fussed on their brand. Let’s see if one day the vegetarian can get over the impossible and move on to a better experience with another next visit one day,...

I do not understand reviews that comment on "good service" here. I have been here 4 times now, and 4/4 times the wait for a burger and chips have been in excess of 30mins. On one occasion it was close to an hour - for a take away burger & chips!! It's absurd. Tonight as I ordered I was advised it would be a minimum 40min wait for food. So I ordered just chips instead for take away which I was told would come straight away. I ended up waiting 20mins before querying why just an order for chips was taking so long. The girl then got them for me instantly - was it that difficult?? They have been open long enough now to know how high the demand is every evening and should hire more staff or find a more efficient way of serving customers, not to mention showing some politeness or apologizing as they continually knock into ppl (esp kids) in the cramped waiting space. I know they probably think they're the new Fergberger in town and so don't seem to show any concern about the long ordering line, lots of frustrated ppl waiting for their meals and the sub-par service, but with no shortage of great restaurants in East Village I'm not...

As a burger enthusiast, it wasn't a pleasant experience.

We went there at 7 pm on Tuesday, there was no one queuing in front of us. Just couple of people including food delivery driver waiting for their order.

I tried the "mighty" bacon and cheese burger and my partner tried the butcher's original.

It took them over 20 mins even when there weren't many customers. The biggest disappointment was when I opened the box and saw the burnt patty. I though it was only on the edges of the patty. But boy I was wrong the burger taste bitter from the first to the last bite!

What's the point of using "angus" patty if you are going to burn it really bad you can't even savour it. This is not acceptable at all especially for 17.9$ burger.

If I had the chance to dine in. I would ask them to taste those burn patty themselves!

I left two stars review because the milkshake was good and the other burgers were ok. Otherwise this would be one star review.

TLDR: PRO: Burger looks good

CON: Over 20 mins waiting time when the store wasn't crowded at all and burned...