Rockdale Bizzo's Club — Restaurant in Sydney

We have been coming to this restaurant regularly for lunch with a group of moms and our children. On a recent day, the restaurant was almost empty, and as always, we made a conscious effort to keep our kids calm and respectful. We constantly reminded them not to be loud, not to run, and to behave appropriately—so we could all enjoy our lunch without causing any disruptions.

Despite our efforts, a staff member approached us in an extremely rude and condescending manner. She complained about the noise, the kids moving around, and how it could disturb other customers—even though there were barely any other customers at the time. She also mentioned that their behavior could lead to an accident, although none of the children were climbing on furniture, jumping on chairs, or doing anything dangerous. They were simply being kids—walking, talking, sometimes running, as children do.

She went on to say that every time we come, the manager receives complaints about the "bad atmosphere" we supposedly create. We explained that while we absolutely take responsibility for maintaining order, we can't tie our children to chairs or expect them to be silent. We don’t believe the solution is to hand them screens just to keep them still, which seems to be what some people expect these days.

We reminded her that these are children, and while we do our best to keep them in check, we cannot expect them to be perfectly silent or restrained like adults. We suggested that if the restaurant prefers children to be glued to screens just to keep them quiet, that’s a reflection of a society lacking patience, empathy, and understanding of healthy childhood behavior.

Children will cry, shout, run, walk around —that’s normal. It’s unfair to judge our parenting or label the natural energy of happy kids as a disturbance. That’s part of growing up. Judging us or our parenting based on a few moments of normal childhood behavior—especially when we are actively managing it—is not only unfair, it’s unkind. We expected more kindness and flexibility, especially when the place was nearly empty. Unfortunately, this experience has made us...

Wow, not really sure where people are saying this is the best restaurant for Brazilian food (reviews seem very questionable now) – far from it! Honestly the food is below par and definitely not worth any money paid and a little shocked at how bad this entire meal was The most bland steak (for $28 mind you ) we have ever been served and pricing is very outdated (listed at $18, difference much?) which would have been forgiven had it been worthy of consuming. My partner's mixed grill was pitiful, i felt sorry for the plate served. Such a waste of money…also take your own napkins (come on people, do better) tissues really? Even food trucks provide napkins! Running a mile and definitely not revisiting any time soon Only gave it 1 star because i had to...

I am writing to formally express my dissatisfaction with the dining experience at your restaurant on August,11 . Unfortunately, the quality of the food served to us was far below the expected standard.

Firstly, the food overall was quite tasteless. While the beans were relatively decent, the rest of the dishes lacked flavor and were disappointing.

What was most concerning, however, was the salad that was served to us. Upon inspection, we found a larva in the salad. This is completely unacceptable and raises serious concerns about the hygiene and food safety standards at your establishment.

Given these issues, I believe it is necessary to bring this matter to your immediate attention. I trust that you will investigate this incident and take the appropriate measures to prevent such occurrences in the future.

Thank you for your prompt attention to this matter. I look forward to your response.

Estou escrevendo para expressar formalmente minha insatisfação com a experiência de jantar no seu restaurante na 11 de agosto Infelizmente, a qualidade da comida que nos foi servida estava muito abaixo do padrão esperado.

Em primeiro lugar, a comida em geral era bastante insátida. Embora os feijões fossem relativamente decentes, o resto dos pratos não tinha sabor e eram decepcionantes.

O que foi mais preocupante, no entanto, foi a salada que nos foi servida. Após a inspeção, encontramos uma larva na salada. Isso é completamente inaceitável e levanta sérias preocupações sobre os padrões de higiene e segurança alimentar em seu estabelecimento.

Diante dessas questões, acredito que é necessário chamar sua atenção imediata para esse assunto. Confio que você investigará este incidente e tomará as medidas apropriadas para evitar tais ocorrências no futuro.

Obrigado pela sua atenção imediata a este assunto. Aguardo...