Subway — Restaurant in Sydney

Subject: Poor Customer Service at Camden Valley Way Narellan Subway

Dear Subway Australia,

My name is Sandy, and I’m writing to express my disappointment with the service I received at your Camden Valley Way Narellan location on May 4,2025.

This evening, I visited the store and approached the counter to order a 6-inch Chicken Teriyaki on malted rye bread. One of the employees, a tall Indian woman, responded with visible attitude and repeatedly questioned my request. She insisted I was wrong and asked if I meant multigrain bread, even though malted rye is a standard bread option at Subway. It was clear she was unfamiliar with the product offerings, which is concerning for someone in her position.

After this interaction, I noticed both staff members went into a room and spoke in another language while laughing, which felt highly unprofessional and disrespectful. When I attempted to place another order, her lack of interest and unwillingness to serve me was clear.

Customer service at this location is unacceptable. Staff members should be properly trained and treat every customer with courtesy, regardless of background or language. I sincerely hope this matter is investigated and action is taken to ensure better service in the future.

Kind...

Edit: got food poisoning

Food was good.

Service was, as the reviews say, terrible! 0 smiles and they did not talk at all, they just expect us to take the lead. What if someone has never been to subway and needs help understanding the process?

How hard is it to smile and greet people? How hard is it to clean the store when it is quiet? The two dark girls were just in the corner on their phones while the store was filthy.

5:00pm on 19/01/2025

Management needs to do something with these ladies. Everyone, go to a different Subway. I thought I would give it a go regarding the reviews, and can confirm they...

Food was good, but these workers seriously need to work on their attitude towards customers, one of them decided that they wanted to calculate my order whilst I wasn’t even done ordering and she raised her voice at me telling me to wait, I get I may have interrupted her, but raising your voice at a customer is just simply not on She also assumed my Fiancé wasn’t going to have veggies on her sub and when my Fiancé asked for some she got a nasty look from the employee as a retaliation, at least follow the standard procedure and ask every question you should and at least...