The Boathouse Balmoral Beach — Restaurant in Sydney

1 star doesn’t do this place justice but it’s just to let a voice be heard, where do I even begin to start. Firstly the first word in “Iced long black” is ‘Ice’ so how hard is it to have what you ordered be what you get. Secondly, I don’t know what I’m paying for, not the service as there was none, not the food as everything just comes on your plate and much like a home reno it’s DIY, ‘Do it yourself’ more like ‘Don’t enjoy yourself’.”Eggs on Toast” you’d think the bread comes toasted but that’s where the DIY steps in, make sure to bring your own toaster and “AVO on Toast” makes you wonder why it comes with AVO on the side of the plate, maybe instead of chitty chatting the staff could focus on having a more accurate menu to allow people to be WARNED of what they’re wasting their hard earned (especially in this economy, but i shall come back to that) money. Charging those prices is a war crime of the highest sense, I feel as if I was waiting for gold covered food to come however to this day still disappointed of what i had to endure looking at, to say my dog eats better is an understatement,

A simple request, or do I thought, of “hard poached eggs” would be easy to understand, I guess the joke was on me though as just regular poached eggs will brought to our table, a simple fix was in order… to bad the word “service” doesn’t seem to be in the dictionary for these “people”.

In closing if you wish to have a nice breakfast please let me know as I could offer a Million that’s right a Million better places, do better for being in...

Waterside cafe owned by the Boathouse group. Visited few times and my last visit was last year. It is always quite busy with lots of groups enjoying drinks and lunch. The ambience is quite nice and location is perfect. Unfortunately food and service are not consistent quality. Sometimes food are beautiful but sometimes part of ingredients does not taste fresh or cooked poorly. They should review kitchen prep process. Basic things like herbs and fruit for the drink sometimes taste old. Also I remember that things like fish and chips tasted like fried in really old oil or overcooked . Another thing is service, the staffs there all look young and beautiful and fit but most of the time it took long time to be served and felt quite rushed. When the cafe is busy floor and tables are quite dirty and takes long time for the staffs to clean . It's ok in fast food fish and chips takeaway to have that level of service but if you are paying similar amount to sit down restaurant in the area it's not justified. Last issue but actually significant problem for me was the sitting bench (chair) of the table. They are in very awkward position and few times almost fell backward. It is not an average uncomfortable chair it's beyond that and made me to avoid visiting this place. So it would be great if the boathouse consider replacing them. I've been to Palm beach boathouse and felt that places was much better managed with better food so I'm sure the group can improve Mosman venue so that locals and visitors can enjoy the...

Firstly we got a table and had to remove the old dirty dishes and cups from previous customers after waiting 10 mins for a staff member to do which never happened.

Secondly we ordered coffees which Took 45 minutes to arrive and when they did they were poor quality.

Thirdly we ordered breakfast which after waiting 55 mins decided to ask a staff member to check on our order which suddenly seemed to be ready, when the food arrived it was absolutely stone cold.

At this stage we had decided enough was enough and we just wanted a refund and to go elsewhere.

We were informed that they were sorry they were “under the pump” which was noticeable and hardly surprising because you seemed to let greed prioritise over customer experience. The fact u let nearly 150 people in and have only one small coffee machine and a small kitchen to cater for such numbers, on top of that your doing take away and we were informed you are also taking online orders from a 3rd party system. How is anyone ever going to have a good customer experience or good service when you are completely over stretching yourselves on purpose.

Lastly as we were leaving we heard 2 other tables complaining about the exact same issues as us in a space of 30 seconds.

Completely unacceptable and will not be returning after years of accepting well below par dining experiences.

Seems as though the owners are too far removed from the buisness due to aggressive growth strategy and the customers are suffering for it.

FINAL...