The Bunker - Springwood — Restaurant in Sydney

I have changed my review but am leaving the original below so that people can see what happened - long story short this was resolved satisfactorily. After providing further feedback to Bryn, the venue manager, we got a really thorough response thanking us for our input, outlining why there was no delivery that evening, and the actions that would be taken in response to the issues we had raised. Really pleased and will see how we go from now.

Original post: We are regular customers at the Bunker Springwood, both takeaway and dine in. We’ve always been happy with the food but were recently quite disappointed with the service and the portions. They offer free delivery Friday-Sunday but when I made an order for delivery on Sunday we were contacted saying there were no delivery drivers. When I went and picked up our order I wasn’t offered anything in compensation. One of the items we got was the crab and prawn pasta. The other item we got was the Portuguese chicken burger. The burger was a decent size but the pasta was ridiculously small - there were only 2 prawns and a small serve of spaghetti. When I called today to give this feedback and suggest they shouldn’t say it is a main - I got the same supervisor who was there on Sunday (he didn’t provide his name on the phone although I introduced myself). I was told that he would let the chef know but that’s just what the portion size is. I recommended the new Bunker in Cranebrook to family and would often recommend the Bunker Springwood to people visiting - I really hope they...

The Bunker is Over-hyped, Overpriced and underwhelming. It's the result of having almost no competition in town. I will say, though, that the staff were attentive, friendly and efficient. It was a full house and the wait for the food was about 30 Min.

I ordered a Southern fried chicken burger and chips for $26, which doesn't include bacon, I like bacon, so I chose to add a rasher of bacon for $5(!), I'm glad I did - it actually was a generous bit of bacon. The chicken "fillet" itself was smaller than the bacon rasher. Maybe KFC has led me to have unreasonable expectations regarding chicken burgers (and that's a low standard to compete with 😂), but the amount of chicken on this burger was slightly more than two KFC chicken nuggets. I wish I'd taken a photo. Even my wife was shocked. The Sauce - Not enough Chipotle Mayo on the burger that you could taste it, and approximately one tablespoon of tomato sauce in little bowl for the chips. A sad burger.

My Wife ordered Asian style pork ribs for $28, a "1/2 rack" and was presented with a small portion - about 10cm x 10cm - of pork ribs, well cooked and tasty, atop some chips, with 2 tiny bowls of condiments. She polished off the whole thing, and that's saying something. It was more like an entree size...

In short, looks like an inviting place but below average food and service and greedy pricing. And now in detail as I do if overly positive or, in this case, negative. We are new to the area and trying new places, but won't be back here. Actually had wondered why it looks so good but was not popular. On arrival the service was unfriendly and short. Then looking at the menu everything seemed so expensive for the style of place, but then also noticed the price was for the very basic version with very expensive extras. Opportunistic overcharging I'd call that. Things like $4 for a gluten free bun or $5 for extra slice of 20c cheese or 50c with of avocado. We wanted Ceasar salad, but the$25 price did not include chicken! That was$5 extra. So we ordered salmon, but they came back 5 mins later to say they don't have any in an unfriendly way. So we got a wagyu burger and the crab & prawn spaghetti. It looked alright, but the burger was a small step above a fast food one and the prawns were overcooked and dry. The pasta and sweet potato chips were ok. If you're from out of town, don't be fooled by the...