I have been staying at this hostel for a couple days. The first day I arrived I checked in early and made/reserved myself a bed. When I came back later in the night I found my bed occupied and I needed to sleep at the top of the same bunk bed instead of bottom. The next day I found out that the bed was used by the guy who moved “down” the linen were smelling like someone. When I told the receptionist I was given another bed in another room for the next night. I got nothing as a compensation or so. The receptionist was friendly and helpful but I got not offered a compensation or so for me sleeping in a NOT CLEAN bed. 2 days later I came back late asking if I can check in around 2 am. The receptionist on the other end of the chat, told me it was possible and gave me the code to enter the building and do my check in on the system. When I tried to do so, the system was telling me I should come back at 2 pm when check in time starts. I waited more than 3 hours to get a bed that night. Because after that message the reception didn’t answer anymore so I needed to wait until someone exits the floor and then a room to be lucky to find an empty bed. Even tho I made a booking online. However the next morning the manager came ( Daniel Acosta) she was very fast by charging me another night (which is completely legit), but not if I was told I can check in and then needed to wait for 3 hours until 5:30 am in the morning by begging other guests to pls let me in. When I tried to talk to her there was no apology or anything she told me that the mistake was on her and because she forgot that the system won’t let you check in before 2 pm. Only after explaining she came forward and said she will refund me half of the price for that night. The next day I booked another night regardless. Checked in early in the morning again and literally straight away went ftp my bed. When I requested to extend another night I was told I can’t stay anymore. When asking for the reason I was told they can’t tell me. Then I asked for a manager or owner to talk to because I would like to know the reason as this was so confusing for me. I literally went there slept and woke up doing nothing except using the bathroom once. I can’t think of doing any of that could be a crime :). However I left with no reason being present to oder and a very rude attitude towards me, even tho I just nicely asked for the reason. The only thing i was told was to ask booking. Com PS: the rooms are freezing cold and very noisy because they are close to the street, however, I took another blanked from a free bed it was waaaaay after checkin hours, (means no one else came or would need the blanket for that night) because it was so cold and the blankets are thin. Which is fine for summer season. The next morning I was being blamed by the housekeeping lady for doing so. I travelled so many countries in the world and was a manager at some point myself at accomodations like this. Never ever was taking another blanked even a reason to mention. Except at this place. 🤷‍♀️ I mean what do they expect that the guests freez the whole night for the sake of having a tidy bed?