Four Points by Sheraton Sydney, Central Park — Hotel in Sydney

Stayed here in q3 2022. Location is relatively walkable to Chinatown, not that near but abt a 15-20min walk. there's a small shopping mall 1 block away with a supermarket and some eateries and best thing was Anita's gelato there. Room was fine, clean and decent size except that the door and passageway was super narrow and u can barely squeeze your way in with luggage in tow.. Writing this review because of the bad experience with the service in housekeeping. The hotel provides only 2 small bottles of water in each room. One night my partner wanted to go to the gym, he called room service to ask for some more water and headed to the gym. I waited for 15 mins and no one came by. I decided to drop by Anita's quickly to grab a gelato as housekeeping could just leave the water in the room. When I returned I didn't see any water and thought they must have forgotten. Shortly after my partner returned and sat on the couch. I asked if he had received the water yet and he said of course not as he had just returned. So i called house keeping again. Within a few mins this guy appeared at the door empty handed. Then I asked him if we could have another 2 bottles of water. He said he had given us the water earlier. I was confused and said no we didn't get any. Then he pointed into the room looking annoyed and said " I gave it to him*. Just to make sure there was no miscom, I turned my back towards the couch area which was in the corner back of the room and asked loudly if he got the water and wrongly told me he didnt. And as the door was super heavy and the passageway super narrow I was unable to hold on to the door and the door shut. After clarifying that my partner didn't receive any water I went back to the door in a matter of a few secs and the guy was gone. Unbelievably rude. No idea who he gave the water to, but it could be some supernatural beings since it was the during the hungry ghost month and he was so adamant that he did. Super shocked at the staffs attitude and how he treated us as liars despite me telling him that we did not get any water. Anyhow, I called the reception again super upset and told them that they could either check their CCTV to see if we were lying or search our room to see if we were trying to con them of those bottles of water. The reception obviously tried to diffuse the situation by explaining about how they they were abt Sustainability and only provide 2 small bottles of water a day but still will on an exceptional basis send up more water. So unfortunately not able to rate...

I was so excited to book an Australian marriot hotel after the best hotel experience of my life with the marriot brand in another country. This was so disappointing. From a 100 extra fee added as a "holding fee" only to be advised upon check in that it even existed, to be told it will be refunded immediately upon check out and now 48hr later... still waiting. Offered to pay cash? No they want 200 holding fee now! As an unexpected expense I took out of a savings account where I have now lost interest for the entire month due to this 100 withdrawal. This 100 also seemed ludicrous when the room was dirty. Mould on pillows, large brown stains attempted to be hidden by lazy housekeepers by placing on the bottom of your stack of pillows- youll only notice if you lift and check- gross feeling if you do it the morning after sleeping on it!! What looked like a large burnt in fecal stain into the carpet, missing back off a remote control batteries dying within several clicks, brown dots and splotches on the wall, shower head left at an angle from cleaning with very weak pressure , touchy card reader in elevators. there was very low attention to detail overall. The manager was reluctant to give any discount and when insisted upon relented to still higher than the current bookable rate online and insisted upon investigation of the room as if there was any question of there accountability in the matter. I don't believe I'll ever stay marriot in Australia again, this has damaged my impression of the brand overall and will definitely not go above and beyond to reward marriot with any further loyalty like I did this stay. I could have stayed 5 star in a different brand for same price, chose marriot as a loyalty choice and this was my reward. I've stayed in hostels with cleaner rooms and more professional service. There was no toilet paper in common hotel toilets not even one single square, the receptionist seemed confused when I advised them as if I was the peculiar one for wanting to practice hygiene and awkwardly thanked me for letting them know, as if I was somehow being precious or demanding to require use of toilet paper. The breakfast offering was small with machine coffee and no barista options. Save your money go to Starbucks immediately opposite it, of even mcdonalds will do you better here. Any room service will attract a laughable $6 "delivery fee" on top on their already high prices. Don't bother. Check my feedback for Phuket Merlin Beach, Thailand if you want to see how a real Marriot...

We stayed overnight after taking a domestic flight then connecting with the train from Sydney Airport to Central Station, en route home on another train. The hotel was a comfortable distance from the station on foot with roller suitcases, although I wouldn't like to have to jostle in peak-hour foot traffic. We were new to the Central Park complex so finding the hotel entrance down a lane way was not obvious but maybe we just missed a sign because we were tired. Reception was prompt and pleasant, lobby music too loud for us over 50s. We don't ordinarily head straight for a bar, but it was light and spacious and the decor was attractive. A good decision because the bar man was friendly, knowledgeable and served excellent beer and wine efficiently. We didn't catch on that we could have breakfast in the hotel, and went to a cafe Urban Jungle which had been recommended. We opted for eggs and toast with coffee for a healthy start. The plates were heavy and cold which meant the temperature of our eggs plummeted before we had managed to saw out way through the resistant sour dough toast. Disappointing for the price, but the coffee was very good. Will definitely search out breakfast at the hotel next time because the room service menu looked varied and appealing. Elevators were quick and easy to access. Plenty of room for our suitcases which was much appreciated. Our room (corner) had a brilliant view of the sunset over the city with wall-to-wall windows that wrapped around one corner as well. That worked well to make the room feel spacious too. Bathroom was fresh, clean, modern and everything worked well, including a good hair dryer. Was dreading a flooded bathroom floor from the shower, but the design managed to look open and contain most of the overspray thankfully. Bed was comfortable, pillows were good, curtains blocked out light for a great sleep - no noise from outside the room, but the mini-bar refrigerator got up a bit of a whine from time to time. Once we'd worked out what it was, it didn't disrupt our sleep. Check-out was efficient. We didn't use online check-out, and there was no queue for personal service at the desk, so all good. For a new hotel in a unique situation where accommodation is increasingly in-demand for the University of Sydney, Broadway Shopping Centre, surrounding attractions and proximity to the CBD where accommodation is considerably more expensive, it was an excellent stop-over which we would...