The Max Joy Co Eastwood — Restaurant in Sydney

I really like your Product and am happy to pay premium price for it. However, I had a very unpleasant experience at your store today 7pm, Friday 25th June. I almost did not purchase the three tubs of ice-cream as i was treated most rudely by your store manager. I was looking for the yuzu flavoured tub in the freezer. Shortly after, the manager who identified herself as Sally, yelled at me across the room with angrily and abrupt. She rudely said "Shut the freezer door, stop looking in there." (paraphrased). She did not bother coming up to the freezer to ask if i needed any help for flavour selection but instead barked her commands across the room. I regathered my composure and told her gently that as a manager, this was not the way to treat a customer and a different tone of voice would be more appropriate. She was taken aback by me standing up by myself. Your product is good, I like it but I think that Sally your manager misrepresents your company and requires more training in...

I recently visited this ice cream shop with my daughter, and what should have been a pleasant outing turned into a concerning experience. Despite holding her hand, my daughter tripped and fell over the poorly designed step at the entrance, narrowly avoiding serious injury.

The step lacks any visible signage, contrasting edge markings, or slip-resistant materials, which are basic safety measures required under Australian laws, including WHS regulations and AS 1428.1:2009 standards for design and mobility.

This oversight poses a serious trip hazard, especially for children and individuals with limited mobility. If someone were to injure themselves here, the business could face a public liability claim for failing to ensure a safe environment for customers. I urge the management to take immediate action to fix this hazard before another accident occurs. Safety should...

We loved this place but not anymore. We went the shop today, and I ordered double scoop, then I changed mind as I wanted to get 900ml and to take away. I know she already put one scoop, so I apologies and also I choose the same flavour as well. (So, she used the flavour)

Anyways, after that, she showed us how much she upset about our changes. She threw the scoops to the scoop container with noisy sound, and also she kept make sounds when she threw the ice cream container after use.

Well, as some point it was my fault l as I changed my mind and I tried to understand her. But the worst thing was, we paid 900ml however, the weight seems light. Then we tried to check with our scale, Then its even under 700g (incl. container weight)

Doesn't make any sense!! Even she upset, I still need to get...