The Runaway Spoon — Restaurant in Sydney

If I could give The Runaway Spoon zero stars, I would. This place is a shining example of how not to run a business, and my recent experience left me frustrated, out of pocket, and completely unimpressed.

I placed an order with them and shortly after realised I needed to cancel. Simple request, right? Apparently not for The Runaway Spoon. I called immediately to explain the situation and politely asked for the order to be cancelled. What followed was one of the most unhelpful, dismissive customer service experiences I’ve ever encountered.

The person on the phone clearly had no interest in assisting me. I wasn’t met with any effort to help, just a cold, robotic tone and a blunt “we can’t do that.” No apology, no explanation, just an attitude that screamed, “not my problem.” I even tried to clarify how early I was calling—well before the order could’ve been prepared—and still, they outright refused to help or escalate the issue.

It honestly felt like I was inconveniencing them just by calling.

What makes it worse is that the issue could have been so easily resolved with a little bit of effort or care. Instead, I was left stuck paying for an order I didn’t want, thanks to their complete unwillingness to assist. Most decent cafes would understand and try to work something out, even if it meant a small cancellation fee. Not here. They took the money and ran, just like their name suggests.

And let’s talk about the attitude. There was no attempt at empathy or customer care—just flat, borderline rude responses that made it clear they couldn’t care less whether I ever came back. (Spoiler: I won’t.)

With so many fantastic cafes around Lane Cove, it’s baffling that this place is still in business. If you’re looking for a friendly, reliable spot that values its customers, I’d recommend literally anywhere else. Go to a servo for a coffee instead—you’ll probably get better service and at least a smile.

The Runaway Spoon didn’t just drop the ball—they picked it up, set it on fire, and kicked it into traffic.

Save yourself the time, the stress, and the money. Run away from The...

Runaway Spoon in Lindfield offers a nice, relaxed spot for a casual meal, especially if you’re in the mood to sit outdoors. The outdoor seating area is inviting, with a cozy atmosphere that’s perfect for enjoying a sunny day or a leisurely brunch. It’s a great place to catch up with friends or grab a quick bite while people-watching.

The food is decent—nothing groundbreaking, but it hits the mark for a satisfying meal. You can expect fresh, well-prepared dishes, though the menu leans toward comfort food. The variety is good, and while the food isn’t overly complex, it’s certainly tasty and well-portioned.

One highlight for me was the coffee. It’s consistently good, with fresh, rich flavors that make it a perfect pick-me-up. Whether you’re after a flat white or something stronger, they’ve got you covered.

While Runaway Spoon may not be a culinary destination, it’s a solid choice for a low-key meal or coffee stop. It’s worth checking out if you’re nearby, especially if you’re after good coffee and a relaxed outdoor experience. Would definitely return for another coffee! Added Call Jesica Bush the kids playing on the green while you have your...

Been getting home deliveries from these guys during Covid19. Food is fresh well prepared and service is fast and reliable.

But it was an incident that took place regarding one of the Runaway Spoon’s Lemon Citron Tarts that “took the cake”......

I meant to order one of the said Tarts in a home delivery lunch order but actually forgot to do so after paying with a credit card. I was unable to add an amount to the payment without paying for the whole order again (like a double charge).

So I called the restaurant and asked if I could add a Tart - the gentleman (one of the owners?) said yes. I said I’d pay cash on delivery - he agreed happily.

Then I realised there wasn’t any cash in the house - and so I rang back and canceled it.

When my order was delivered, I was stunned to see a delicious Lemon Citron Tart in the bag - they prepared one anyway and gave it to me free of charge.

To the owners - your generosity is really appreciated.

Things may not be easy right now due to the current restrictions in place.

You guys are a hard act to beat and you deserve the very best .

Thanks again for your excellence and...