Ugly Pizza — Restaurant in Sydney

I was here on the night they opened this place and have been a regular in the years since and have had many great meals with friends and family in that time (I also used to frequent the old Bizzos club which was on the site). You have to wonder why they changed the place so dramatically? Ever since the renovation everything about this once very cool little place is somehow slightly worse. The secret fridge door was an ace little gimmick and the U.S style sports bar was unique in the area. Now it's just a plain old boring bistro which are a dime a dozen- particularly as the FEROS group tightens its grip on just about every venue in the area. It's like they deliberately decided to take what was great about this place and strip it all out. The pizzas at Ugly are unremarkable but enjoyable- standard stuff out of a conveyor oven so you gotta do something to stand out and they took all that away.... Every change from having to order at the bar to customers having to collect their own plates is a change for the worse. It seems that the staff stand around chatting while the customers do all of the work! None of this stuff is terrible on its own but it all adds up and the customer experience is much worse than pre renovation. All you can eat is a great deal but being hassled by multiple staff members about who ordered what when some of your party are doing all you can eat and some aren't really takes the edge off your vibe. We will be looking elsewhere for our weekly pizza fix now- which is a shame. Sometimes change for changes sake is no improvement and this is...

Ordered the family pack with extras from Ugly Pizza on Saturday night (29/3) at around 7pm (total came to $70.95). After 1.5 hours and no updates, I called to check in. I was told by the manager the food was ready and would be delivered within 10 minutes. It showed up 40 minutes later, more than 2 hours after I originally placed the order.

What arrived was a joke. The pizzas were cold and dry, clearly left sitting out. The pasta? Burnt beyond edible. It was honestly embarrassing. I was excited to share the meal with guests, and instead ended up apologising for what was supposed to be dinner.

I called back to complain and was placed on hold for 15 minutes after asking for the manager…eventually gave up. I understand being busy, but there was no communication, no chance to cancel, nothing…

This was my first and last time ordering from here. I couldn’t even get through to someone to request a refund, so here’s my...

We have been ordering takeaway pizza from Uglies for years and have recently noticed the delivery service going downhill. We ordered pizza a few weeks ago with an estimated delivery time of 50 mins. 90mins later and still no pizza! We called and were given the choice to collect, which we decided to do. When we went to collect, the pizzas weren’t even ready. Tonight we preordered at 5pm for delivery at 7.30pm. You would think doing that, the pizza would be on time (2.5 hours notice!) 7.40pm and no pizza! We called and the excuse was, “They are very busy and they would send it out as soon as possible”. It finally arrived at 8.10pm. Sorry, but that is not good enough, especially...