We recently visited here, while the food was good, the customer service left much to be desired.
We ordered two pistachio pancakes, but my friend decided to change the flavor to taro. When she approached the reception, she was informed that the order had already been started, which was fine, and we accepted it. However, when the food was delivered, we only received one pistachio pancake.
We waited outside in 34°C weather for the second pancake, but it never arrived. When I went inside to inquire about the status, the receptionist claimed it had been canceled because “she [my friend] didn’t want it.” This was completely untrue. My friend had only requested a flavor change, which was denied because preparation had already started.
I expressed my frustration and explained that I specifically came for that pancake. The receptionist initially offered to provide it for free but then casually mentioned the kitchen was closed. My friend went back to clarify that she hadn’t eaten anything and was willing to pay for the pancake. Suddenly, the kitchen was “open,” and payment was taken without issue.
This experience was extremely disappointing. I wasn’t asking for free food—just the item I ordered and paid for. The lack of communication, conflicting statements, and dismissive attitude left a very negative impression. Customer service is just as important as the quality of food, and this interaction fell far short of...
Read moreI recently dined here and unfortunately, my experience fell short of my expectations. I ordered a flat white and an iced coffee, but both drinks did not meet the mark. The iced coffee had an overwhelming bitterness that was masked by excessive sugar, the resulting acid like aftertaste making it impossible to drink.
I also tried the Turkish eggs, but the poached egg whites were runny; they were not properly cooked. The under the eggs had an unusual flavour that reminded me of tartar sauce, overwhelming the dish with the unpleasant taste, furthering my disappointment.
Additionally, the crispy chicken waffle we ordered was also extremely disappointing. The chicken was drenched in sauce, which made it soggy instead of the crunchy texture I had hoped for, and the waffle didn’t hit the mark either—it was cold and undercooked.
On top of this, not even an hour later we were both feeling unwell.
On a positive note the service was very good.
Overall, very disappointing experience and I hope my feedback can contribute to improvements...
Read moreWild Child has to be one of the biggest rip-offs we’ve experienced. My family and I went for a simple Sunday breakfast with our 10 month old, ordering four “Good Old Brekky” meals at $30 each and one boiled egg for our baby. We asked to replace the baked beans with extra tomato (which already comes with the meal) and added halloumi for $5 extra per plate, all of which was agreed upon. Despite asking for scrambled eggs, all meals came out poached, and the staff got defensive when we asked for the correct order. After reluctantly fixing it, they handed us a bill for $210. By all logic, $35 x 4 = $140, plus $3 for the boiled egg totals $143. When we questioned the $67 difference, we were met with vague and inconsistent excuses. Even after proving the maths, the staff couldn’t explain the overcharge and just brushed it off with “oh I don’t even know.” It left such a bad taste in our mouths that I didn’t even finish my meal. Wild Child has lost all credibility in our eyes. Overpriced, unprofessional, and not...
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