Zack's Grill — Restaurant in Thredbo

Overall an extremely poor experience last night with the family at Zacks Grill Thredbo. Initially we were told a few menu items unavailable before ordering. Then when we ordered we were told the kitchen declined to cook the tomahawk steak as we had a late sitting and it took 1-1.5hours to cook. A few minutes after we had ordered the waitress returned to tell us several more menu items that we had ordered were unavailable. We were then served a wrong order by a waiter. When we gave it back to the waitress she told us since it had already been put down on our table she couldn't take it to the other table so she may as well leave it there. After the dish was sitting on our table for a few minutes with us all talking and reaching over it the waiter came back and took it. When the waitress told him he couldn't take it as it's on our table. He said "yes, we can" and directly put on another table.

Finally, when the bill came we had been overcharged about $300. After Tyler, the manager corrected the bill and I paid for it, all he said was "do you need a receipt?" Before I left the restaurant I said to Tyler "You really should apologize", he asked why he should apologize when the reason they gave us the bill was for us to check so they could fix it.

Tyler only apologized when my son reminded him that taking a dish sitting on our table for several minutes before giving it to other customers directly was a very wrong thing to do, especially...

Zack personally met us at the door warmly welcomed us in. We had walked a fair way with many restaurants being closed for service as they were between lunch and dinner. Zack apologised for not being able to serve us food either, but offered us many warm and delicious drinks to heat our hands around whilst we waited.

After preparing a really excellent selection of gins, warmed wines, hot ciders and schnapps we were treated to a bowl of some of the best hot fries, as he managed to snag one from the kitchen with a cheeky grin.

We felt like the only customers in the establishment and very well taken care of.

I was also very impressed with the enthusiasm and depth of knowledge Zack had in regards to all the drinks offered. It's rare to have a person who owns the place be so well integrated and invested in the experience. We really appreciated it.

The menu was excellent and offers some top quality food. I'm disappointed we didn't have time for a 2nd visit and meal back!

Highly recommended. The staff and establishment were more than welcoming and accommodating...

Hands down the best grill I've ever been to! ~$45-55 per adult

The Wagyu Eye Fillet was perfect. It was of very high quality, was perfectly seasoned and was cooked to perfection. The mashed potatoes that went with the Wagyu were also perfect. It had the perfect consistency and taste. It was nether too dry nor too dilute and was seasoned and buttered to perfection. The Broccolini and Mini Carrot also were delicious and yet did not have their original vegie taste "seasoned" or "buttered" out of them (a good thing). They had just enough butter to make them taste good instead of like traditional steamed veggies. Our service was quick, efficient, polite and our server gave off the impression that he really did enjoy serving us. The music was perfect and the decore was good and would be very good if the lights were ~15% brighter and perfect if their was 1-2 more pieces of art.

Overall: 9/10 with a possible 10/10 if the lights were ~20% brighter and their was 1-2 more pieces or art...