Gardens Lake Cafe — Restaurant in Victoria

“How dare you come to a small and constantly busy cafe on a Sunday morning with you're big group of your partner, his family and your friends WITHOUT A BOOKING and then expect us to push you infront of other regular, patient and lovely customers and expect everything to come out super quick. Youre obviously not in hospitality. Very disappointing on your part. You should be ashamed and embarrassed of this review. Try to learn to be responsible, nice, lovely and understanding and not self entitled, life will then be better and you won't have to put up terrible unecessary reviews!”

What type of business owner can justify the type of response to a customer? This is defensive and shows you are unable to take any criticism.

40 minutes for a coffee is ridiculous. Food came out in 20, which we can all understand, but coffee? Come on.

You’re a cafe, if you require a booking to provide a basic level of service, then it should be stated clearly before entry.

For anyone who considers this cafe, the food is great, however 40 minutes for a coffee,...

The venue is great the service staff is kind but the chef/ owner is the rudest man that I have ever met in the hospitality industry! Be happy because you are patronised by local community you have a functioning business which runs of a community centre leased kitchen. Otherwise you wouldn’t have a business. Remember mate when in Australia learn to live by the Australian ethics and social standards. The mistake in the ordering was mine ,but your attitude and response plus the lack of respect and confidentiality in resolving issues is not appreciated at all. Your rude response here after is of no value to me as it it self showcases your social standards , which is pretty low. We were a large group people, our bill was over $300 . I am sure the only reason people come there is because of your amzing , well mannered staff apart from you who I presume is also the owner. I hope you don’t treat your staff the way you treat your customers. I truly hope they are well aware of work safe standard and fair work commission . Table 1 ,...

Ideal setting and views but that’s where the good part stops. At 8:40 am in the morning I don’t need loud music of a person wailing trying to sing jazz, in a beautiful park I’m happy to sit quietly. The coffee looked ok but the taste was a letdown. I ordered poached eggs and bacon. The eggs were over cooked and although there was a generous serve of bacon, it was very dry and was on a slice of bread thick enough to use as a doorstop. The coffee came quickly but the food was a very long time coming and the cafe wasn’t busy. Next time I’ll try another place.

15/01/2021 Just to add insult to injury, the manager replied to me and made out I was the bad man and it was all my fault because I chose to write a less than favourable review. Not only are they not able to take any criticism but then the customer has to be replied to in a very nasty way. Obviously if this is what you think about customers and treat those who are not happy with what they have received, you will not do well...