Hungry Jack's Burgers Waurn Ponds — Restaurant in Victoria

Hungry Jack's in Waurn Ponds offers a consistent fast-food experience that aligns well with the brand’s national reputation. On my recent visit, I found the service to be efficient and the staff friendly, contributing to an overall pleasant dining experience.

The menu features the classic Hungry Jack’s items, including the Whopper, which was well-prepared and fresh. The burger’s flame-grilled patty was juicy, and the toppings were crisp, enhancing the overall flavor. The fries were perfectly cooked, crispy on the outside and soft inside, served hot which was a plus.

The restaurant was clean and well-maintained, including the dining area and restrooms. This cleanliness, coupled with a bright, welcoming atmosphere, made for a comfortable dining environment. The self-service kiosks added convenience, allowing for a quick and easy ordering process.

However, there were a few drawbacks. The wait time during peak hours was longer than expected, and the beverage station was somewhat messy. Additionally, the vegetarian options were limited, which might not cater well to diverse dietary preferences.

Overall, Hungry Jack's in Waurn Ponds provides a reliable fast-food experience with good service and quality food, though it could benefit from improved wait times and more diverse...

Without a doubt Waurn Ponds Hungry Jacks is the worst for service and food. Every single time our order is wrong. And I know we won't be alone. We ask for no cheese they give us cheese, everytime! Or we get to the window and they say "The whopper cheese meal" and we say NO CHEESE, they don't care, they just ignore you, we look at our order, it has cheese. Then you ask for spicy fried chicken burger, you open it up and it's mayo. You go back ask for them to change it, guess what they do, they have the cook SCRAPE off the mayo and the absolutely slather it in spicy sauce so that it completely spills out all over the bun and the wrapping. Totally inedible. We asked for it to be made again and she said "oh you want a fresh one?" Of course we do! At waurn ponds they really don't give a stuff. We won't go there again. Believe me this has happened again and again. Our next HJ is out at Leopold so in future we will have to go out there as at least the staff there can take and order correctly and make an order correctly. You need to either shut this store down or get some serious staff training going on. Customers deserve better when they are spending hard earned money on a treat for their families. We have to do our jobs correctly and so should the staff at...

I haven't had hungry jacks since they replaced the tender crisp so was looking forward to trying it out.

Purchased a family bundle deal, service was adequate at best, the shake machine and coffee machine were both apparently in cleaning, I got told that they couldn't be made and "what do I want" to replace them. It seemed like the manager didn't like her job or value customers which is sad to see considering I've had great experiences in the past.

Moving on to the burgers 1st one was good, without really any lettuce, small amount of Mayo. 2nd one was swamped in Mayo on both sides with more Mayo than lettuce and it pouring out the ends 3rd one had a higher amount than normal. Of Mayo but alright 4th one again caked in Mayo.

We ended up just wiping away the lettuce and replacing with some from home...

On a positive note, the new crispy chicken is amazing! And compared to other fast food shops we actually got a decent amount of çhips.

Overall, probably not going to order again for a while, more disappointed than happy with my experience.

Oh, and the glasses, they were all the same colour, I know that the promotion but me and my partner were disappointed that there wasn't more options avaliable as we got 4...