McDonald's Waurn Ponds — Restaurant in Victoria

I will never eat or utilise a McDonalds store again after this experience.

Order: 2 large, 10 Nugget meals and 1 medium 10 nugget meal, FRESH please. Time of order: 4am. Place of order: Waurn Ponds Drive-Thru

I asked for the meals to be made fresh. This is a standard request I am told, the console operator noted my request. I was informed at the collection window that my meals would take a little longer as they were being cooked fresh. I had no issues with this. Less than 10 minutes waiting and was handed the food and drove off. My passenger checked the food.... Nuggets.... cold, Fries...completely cold. Drink (coke).... Little to no flavouring. Tasted like bad soda water and was warmer than the fries.

Covid 19 lockdowns and staff shortages are no excuse for delivering your core menu items to a pathetic standards. This was not the first time this has happened. There is NO excuse for this.

Instead of having to drive back and enduring round two of spitefulness, everything was thrown in the bin. Cheap lesson, if you ask me.

One star given is because the meals were delivered with the correct...

What can you really expect from a fast food place is what i thought before I entered the hungry jacks. Its the baseline of fast food and before I would of said that I wouldn't even call it the baseline of fast food. I ordered the Double whopper meal with extra pickles and yet I didn't get any pickles at all. I truly don't understand on how you can mess up such an easy request to just add more pickles to a burger. Surely it cant be that hard. I also ordered a frozen coke with my meal but it was way too frozen, I had to wait ages for it to melt so I could drink it. Did they have the frozen drink machine on minimum temperature? It was completely rock solid. But other than that it was a standard hungry jacks meal. The staff were friendly and nice to customers. It wasn't anything too special but again nothing to complain about. I also ordered the onion rings and those were really good. I had my expectations low for a fast food drive thru but I came out completely wrong. In total I think this was an above average experience and I may return...

If you are not 24hr open then do not say this in your website. I’ve placed my mobile order and then now the drive through is closed. So thought I can choose restaurant option but it says it doesn’t open until 5….are you kidding me? Did I drive all the way to here to tell me it’s closed??? then DO NOT ACCEPT MOBILE ORDERS AND DO NOT WASTE MY TIME

Update: I’m waiting here outside at 5:8 (they said they open at 5) and they just opened the door now with my order and even didn’t say sorry just said OKAY. and Guess what….my order was not complete and when I went back to tell them, lady saw but ignored me and didn’t open the door. So I went through drive through which they’ve just opened it and asked for the rest. The last disappeared and made me and all the cars behind me waiting. At the end another lady came and just gave me the refund (not complete refund and she throw half of the money on the ground). They all ignored to give me name of that lady which I don’t care as I will NEVER EVER go back there….0000000...