Subway Waurn Ponds — Restaurant in Victoria

Look - in general a Subway is a Subway is a Subway right? Same materials, same options, same price. The only real difference is the customer service.

This 5 star review is absolutely for the amazing, witty and wonderful staff here, you are bloody spectacular! I have been in several times and you ladies and gents have really made it a great experience everytime. Big smiles, lovely personalities and an affable sense of humour. YOU keep me coming back and YOU make this store great.

Also, always happy to add exactly what I want and how I want it, which you know, plus plus!

Thank you, good service can be hard to find these days and it is something that will keep me coming...

I rated this place 5 stars few months ago but now am rating it 1 star. The sole reason being the breads. This is the 3rd time when I have been given a stale bread 🥖 even after requesting the lady to give me a fresh Italian herbs and cheese bread. I request you guys to discard the old breads and serve fresh ones as you ll have to discard the breads eventually if you dont get enough customers due to the quality of your breads. I had to throw away half the sub as the bread was brittle. I returned to this subway after 2 months, not sure if I ll be returning again. This is a problem with most of the subways. Dont know if using stale bread saves...

When I went to go order a sub from there today, I wasn't even greeted and the guy served me what to seems to be a underbaked bun, didn't cut the meat properly and slapped all the cheese on one side of my sub then toasting it without even asking me, but when it came to toppings I asked for pickles and cucumber and he only gave me 2 slices of each then gave me a filthy look when I asked for more but doesn't hesitate when he gives me the card reader to pay, and something near the shop smelt terrible like something went...