The Chophouse — Restaurant in Victoria

We were really disappointed with our experience at The Chophouse. Despite booking weeks in advance and confirming the reservation twice—once by phone and once via email—the restaurant was clearly unprepared for our group. It was overcrowded, the service was painfully slow, and although the two waitresses worked incredibly hard under pressure, they were overwhelmed by the number of guests.

By 7pm, nearly 90% of the menu options had sold out, leaving us with very limited choices. The few dishes that were available were inconsistent in quality. We waited over an hour and a half for our meals, and unfortunately, most were returned due to poor quality (though the steak and prawns were good).

What made matters worse was the owner's response. Rather than acknowledging the issues or offering an apology, he was defensive, dismissive, and unwilling to take responsibility. A frustrating and disappointing experience that was memorable for all the...

Food was great couldn’t fault that, however still with food on our plates we were looking at dessert for the kids and cocktails for us a girl appeared and put a bill in front of us saying “another group have this table booked in 15 mins” and walked off. No one had warned us we were on a time limit at time of booking or during the meal and there is nothing on the website saying “booking are 90 mins”. Very disappointing as were a party of 9, spent close to $500 and we were rushed out without warning or a “can we get you something else?” or “we do have another party with a reservation so would you like to order something before you leave?” The blonde waitress as we left needs an attitude change as well and was very rude when we asked about seating duration as we were all shocked to be forced out - she at NO TIME when serving us mentioned a time limit. If we had known it was 90 minutes we would have reconsidered our...

Waited 30 minutes for the waitress to take our order only to be told there was only 1 item on the main meal section remaining.During this time more people were coming in ( to be told the same thing I assume ) and turned around and left.We ordered a mish mash of what was actually left on the menu some of which were not available anymore by the time the waitress had got back to the kitchen, ‘mains ‘ arrived before the starter,on the whole very Faulty Towers! We have been before in winter several times and it has been great,but tonight was very poor. Full credit to our waitress though, I’ve never heard so many apologies in such a short time and did what she could with what she had.

Hi Steve, Thanks for the reply, however you have the wrong person and the wrong group, though it’s comforting that someone else had a less than enjoyable experience. And just to let you know WE PAID...