Chicken Treat Applecross — Restaurant in Western Australia

Stayed at a hotel across the road from chicken treat applecross, went over to get some dinner, first impressions were not good, windows were absolutely filthy. I placed my order, i ordered large chicken roll meal & a royal beef roadhouse burger meal, with extra beetroot, i arrived back at my hotel to eat my dinner & surprise surprise my burger looked like it had been slide along the floor into the half wrapper, there was not one single piece of beetroot on it, not even a sign of it, there was a slice of tomato, it was the very end of the tomato that no one eats. The bottom of the bun looked & felt like it was soaked in a bucket of water first. The meat pattie was blackened on the outside& soft & gooey on inside, absolutely the worst buger i have had in my life. I eat them burgers on a every couple of week basis, never had a problem till i came across APPLECROSS STORE. The staff were argueing out the back & young girl was useless, she tried to charge me full price for a special item, when i brang it to her attention, she questioned me, the sign was as big as a bar fridge five steps away from her. Will NEVER EVER return, would...

I came in at 3:30pm on a Wednesday while there was no other customers. As I walked into the store it was colder than it is outside and the girl Shivani at the front was standing there on her phone while there was mess under all the tables and the bins were overflowing with rubbish. it was disgusting, the floors were not cleaned. I still mistakenly ordered food, the service from the girl was very poor as she repeated the order back she said the wrong item when I corrected her she was rude and told me that she was right. I watched her make the food without storing it on the heat tray just carrying it over everything while taking drive thru orders. When I received the food 8 minutes later (ridiculous for one order of boneless and chips) it smelt awful. The chips left a disgusting taste in my mouth. I will be telling others that this chicken treat has gone downhill since the change in management and to go to HJs instead. if you have half a brain to check, i already have left this review on your QR code...

Subject: Poor Customer Service at Applecross express my disappointment with the customer service at your chicken treat applecross. My family and I recently visited your shop for lunch, and our experience was subpar.

We ordered the Family Variety food, but when I asked for a paper plate to enjoy our meal in the dining area, the staff member seemed unwilling to accommodate our request. Instead of providing a paper plate, she gave us a paper bag to eat out of, which was unacceptable. She mentioned she can’t able to give me paper plate or the small box.

The service was unfriendly, and the staff member's English language skills were limited, making communication difficult. It seemed like there was a lack of understanding about basic customer needs. Even the place is unclean! The toilet was disgusting !

I hope you will address these issues by providing better training for your staff and improving your customer...