Guzman y Gomez - Mount Lawley — Restaurant in Western Australia

As a Mexican food fan, and more specifically, a burrito fan, I have always found Guzman Y Gomez to be one of the best franchises in this field. However, on this particular day, the day where I was attempting to introduce my younger brother to GYG, I chose to take him to the Mt Lawley GYG. The setting, the atmosphere, the amenities and the availability was all the same, but for some reason the food was bland. I'm sitting across the table from my brother, who is a big food eater, chewing into his nachos with a very unsatisfied look on his face. My look of gleaming anticipation soon faded, as I realised I wasn't even enjoying my own food. There's this phenomenon that happens when expectation exceeds outcome. Now, it may well have been the fact that I talked up such a big game about this restaurant that when it came time to actually eat it, the expectation far exceeded the outcome, and it ruined the meal. But, I have had Guzman y Gomez many many times, and as a fat man, I always finish my food. This particular time, I was so unsatisfied, I didn't even finish the burrito. How sad is that? If it was up to me, I wouldn't even use the star rating in this review. I would've just left a picture of my plate at the end of the meal, with a sad, mostly eaten burrito, crumbs of cornchips spread in my beard and over my gut, and a mild look of disappointment and embarrassment, as I apologise to my brother and say "it's usually good, I promise".

I hope this particular restaurant can pick up it's game along side the other GYG restaurants doing so well. Take a chapter out of Belmont forum GYG and see what they're doing right. Maybe give the chef a call some time and say "hey, ah... How much salt you use...

Not sure what’s going on at GYG lately, this used to be a solid, reliable spot with good food and decent service. I had zero complaints for ages. But over the last six months? It’s honestly gone downhill fast.

The last three times I’ve ordered, there’s been an issue. We ask for sauce on the side? It never shows up. The serving sizes are noticeably smaller than they used to be, and the food looks like it’s been rushed, half-thrown together, and slammed into the container like it’s an afterthought.

And don’t get me started on the staff. No issue with the younger workers, they at least try. But whoever’s running the show (older staff or what looks like management) just makes things worse. Rude, dismissive, and totally unwilling to own up to mistakes. Instead of fixing a problem, they act like you’re the inconvenience.

I get that things get busy, but that’s no excuse for consistently poor service and a drop in quality across the board. The franchise owner seriously needs to step in and pull the team back in line. Right now, it’s just not good enough, and that’s coming from someone who used to...

Had an amazing experience here tonight, Spoke to a beautiful young woman with tattoos on her arm, unfortunately I didn't catch her name but her customer service was brilliant and she gave the customers 100% of her attention and she was very bright and offered a lot of extras on my order, which I was happy to purchase. She was bright and great to speak to. The store was very clean and all the staff behind the counter were very bright and happy. Very pleased to say my order was done in 5minutes and this was during a busy period. I was very pleased with this, thank you so much for the awesome customer service and the HUGE portions, I wasn't able to finish my regular nachos because of how hearty the serving was. GREAT VALUE FOR MONEY. Would definitely recommend this to all!! Brilliant quality food and...