KFC Whitfords — Restaurant in Western Australia

Edit 3: Have come numerous times since then and food's been fantastic and service wonderful. Would highly recommend, my first experience was an outlier for sure.

Edit 2: The customer service team have been really considerate, and the pocorn chicken, nuggets and tenders were quite nice, and I've had good experiences ordering from here online, and in mind of the kind customer service I received I am now amending the review :) I'll update to 5 * when I come back and enjoy the food again

Original: I made an order this evening, the 12th, for the promo snack pack, boneless box and 10 hot and spicy. I liked the crispiness of the chicken. My issue was the wait time was 40 minutes, and two of my items didn't come with my order. The large chips and 6 nuggets part of the boneless meal. The meal quality overall was okay, but missing two key items with such a large wait time was a bit too much. There was some very rambunctious individuals at store and I do emphasise with the clerks that had to work there this evening.

Edit: The hot and crispy was a bit overcooked and tough to eat... Definitely not the luckiest run at a kfc:') The burgers online from here were...

I'm not really the type of person to write a review, but today I waited 25 minutes for a meal inside KFC Whitford. I wasn't the only person having experienced extreme wait times either. Service was terrible. Staff and management seemed to be completely disorganised, though suprisingly, they also seemed indifferent to the massive group of people waiting for their meals. It was so bad that people who were arriving to place orders were leaving after staying in line for too long and not being served.

All in all, when I did receive my meal, it was cold and the chips were salted to the point of being inedible. I'm not sure what was going on at KFC today, but if anyone in higher management is reading this, please step in and sort out this mess of a store. I couldn't believe how...

Horrible attitude from the assistant manager, (her name was Gee or something)

She Sold my son spicy wicked wings because there was a 15 min wait for original chicken. "We can't make the chicken cook any faster"

I asked for sauce and she said that was extra... "Nothing's free! Do you want ya sauce or not!" That's fine but after you make us wait in a huge line for no chicken the least you could do is a bit of sauce.

Worst attitude from a manager I've ever seen.

If she worked in my store I'd have her redo our code of customer service and ethics training.

I think I won't...