McDonald's Kalgoorlie — Restaurant in Western Australia

I visited the 24 hour restaurant on the evening of Monday 7th May at approximately 23.30 and as you can imagine at this time only the drive thru was available. The initial order that I made was for 3 meals. A Big Mac meal, a 10 nuggets meals and a chicken clubhouse and these where all to come with milkshakes (1 chocolate and 2 strawberry). After paying the only items we received were the clubhouse, nuggets, 2 milkshakes and 1 fries. So we had to go back to receive again only 2 more fries. Still missing the Big Mac and milkshake. After poor communication with the member of staff who could barely speak English she said we didn’t have anything else on the order and we couldn’t check it because she has already taken back our receipt the first time. Frustrated and still hungry with are milkshakes now like liquid we decided to get the 3rd meal from hungry jacks instead. Upon arriving at home I can only describe my chicken clubhouse burger to be the biggest disappointment. The bacon was so shrivelled and over cooked it was like a piece of jerky and my chicken burger itself was the size of a chicken nugget. I am highly disappointed with maccas as from start to finish, from service to standards it has...

Waiting at checkout for 5 minutes at 9:40pm was maybe one car or two in the check out no one else in the store. I was waiting to be served for 5 min everyone acted as if we weren’t there. Went to self service, bought just a bottle of water. Then had to wait 15min for my water while staff were just talking to each other and walking around. A staff member and her friends walk in one goes behind counter as her friends made a whole order. Another man walks in about 2 min after and ordered a iced coffee and the manger was asking who’s order it was (she even asked me and I said no mine is the water), and she then went “NO I’m looking for the frappe!” talking to him about his order and doing his before handing out mine even after being there for 10mins at the time waiting. Then the girl and her friends got their burgers and drinks talking to the staff. It has now been 15min and she realised my friends and I were waiting she only THEN asked what we were waiting for and I calmly said “a single water” and after another min I...

Only two out of our four burgers/wraps were correct. Waiting over 15 minutes for our order and by then our fries were already stale! Salted caramel frappe was just an iced choc... We saw two girls steal someone's order, simply because they could, as staff just ignored the front counter... For the same reason an older couple walked out, due to being ignored! Staff were too busy laughing and joking among themselves, than serving! Sent feedback and the owner could give a damn! No offer to correct our order or give us a credit on our account... When I mentioned this experience to a local, they said "Oh yeah, if you'd asked I would have told you to go to the other store, it's a little better!"... Enough said, don't waste your...