Inquired very politely about a booking and the response was extremely rude and condescending, not to mention also incorrect. Emailed back to explain this to them as I had not appreciated their tone and received a very sarcastic one worded "cheers" in response. Have to assume whoever is on the emails is having a bad day but as a hospitality worker myself I cannot ever imagine responding to a customer this way, especially my first very harmless email. Unbelievably pretentious for someone who doesn't even know what their own voicemail says. Food might have been nice, but...
Read moreTerrible service by Emma and her female bartender Platter took forever and wad made at the bar with her dirty hands No help or care with my diabetic friend and her needs Chased me outside over supposed 38 outstanding bar tab when I had $250 gift card for my Birthday and when we worked it out it was $6 owing...very embarrassing. Gave us 4 plates for the platter and there was 10 of us Took our cake and left over the road to the pub for a much better experience Very disappointing Won't be back No excuse for rudeness especially when there was...
Read morePep's when are you open? The first time we came staff told us no liquor license so sorry cannot serve you? Understandable. Came again after checking online opening hours and great. They have their license. Let's grab a drink and enjoy somewhere new on a lazy warm Perth Saturday afternoon.. Looks busy people waiting at the front door. Oh no. Not opening till 3pm (it says 1pm on the sign on the window next to us}as told to all of us via sign language from the black attired staff member. Cott hotel or The Unicorn? The Unicorn. We...
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