Red Rooster Success — Restaurant in Western Australia

So I just went to red rooster success and asked for the crunch box special $5.00 the girl said we don’t have it on special only the large wrap. I said no I want the special that’s advertised out the front she still said no you can’t have it because not on special so I said well if it’s not on special why is the sign still there anyway she insisted I couldn’t have it as it’s not in special.Bad attitude and bad service I’ll put the photo up I took as I was leaving as she said there wasn’t one there.So instead of trying to make me feel like I didn’t know what I was talking about check it out or call a manager better still take the sign down and put the new one up 😡in regards to this post I’d like to thank red rooster management for getting back to me in a timely matter and explaining to me about the sign all the girl had to do is get management to come and talk to me but instead she just ignored me I really think the young people need more education about dealing with the public she just didn’t care I didn’t raise my voice or speak disrespectfully to her at all.Hopefully this will make her think about how she deals...

Really disappointed in the customer service tonight through drive thru, I asked for a kids cheeseburger meal and she responded with we don’t do cheese burgers I then asked what they do for kids she responded rolls. I then asked if I could have a normal cheese burger meal instead and she very blunt and arrogantly said we don’t do cheese burgers! Because I was confused and (because this is a very common item for a restaurant to have, and they have had in the past for many years ) I just confirmed she wasn’t thinking that I was talking about the beef kind and said I just wanted the burger that’s just chicken cheese and sauce and then she raised her voice (condescendingly) in response saying WE DONT DO CHEESE BURGERS! I ended up just driving thru and going else where.

this is an extremely poor response from someone working in customer service, considering this item used to be on the menu and obviously is now not, she could of just politely said I’m sorry that item is no longer available however we do have these other items Which could be similar to what your...

As a semi-regular to Red Rooster Success, Im usually met with average-to decent customer sevice! Today I was met with very low sub-par service. As I waited at the counter to be served; I was ignored for almost 5min as the two counter staff fumbled with drive-thru & online orders! After coughing loudly, they realized I was actually waiting to order! After getting my order (The Kid's Sub Snack Meal) taken by staff member; Emily! Without asking me what I wanted for my included drink; I was shocked that Emily assumed I was wanting apple juice because thats what she handed to me over the counter! If I had been asked what I wanted I would've asked for WATER; which is what I informed her after handing me the apple juice! Going by the majority of the reviews here from the last 5/6 months; customer sevice here is going way down! Staff members, like Emily, need to remember that customers at the store need to be treated with respect, courtesy and...