San Remo Pizza — Restaurant in Western Australia

Horrendous customer service. Taking money through their app for deliveries when they don’t even have a delivery driver available. Apparently their delivery driver finishes at 8pm on weekdays, which in itself is pathetic for a pizza joint. Had to chase up my refund over several days, and was informed I’d have to wait 2-10 business days for it to be in my account. No apology offered at all, nothing. Will never order from here again.

Edit: I was not abusive at all, as insinuated below, although understandably disappointed, that’s just a flat out lie. What did upset me though was your complete indifference and apathy in response to my request for proof of transaction that you had processed my refund, of which I still haven’t received, and at the time of writing there’s still no indication of a refund in my account. If you can’t deliver a product then your app shouldn’t be accepting orders and taking people’s money, but it’s refreshing to see in your comment below that you obviously couldn’t give a rats about my $30, but that’s the exact attitude that brought me to give you this review. You’re welcome.

Edit II: This is fun. You’re nothing but a liar and your business stinks. I wasn’t drunk nor abusive, and didn’t have an issue with your manager at all at the time. My issue is with you, and Im happy you’ve shown what type of person you are, and how you treat your customers on a public forum, so thanks for that. Post the screenshots, no problem. I meant...

San Remo at Whitfords used to be owned and run by John who had this shop and a different shop previously. In total he was making pizzas for over 50 years. The bases he made were traditional Italian style and they were faultless, but ever since he sold it, the place has gone steadily downhill. I went there last night to get a pizza and the place was looking really dead. It never used to be like that on any day of the week. I had a gut feeling that the pizza wasn't going to be much good either but I thought I'd give it a go anyway. It was very stingy with toppings and loaded with oily cheese. I ate half of it because I didn't have many other options at 8:30 in the evening. I was initially planning to have the other half for lunch the next day but it was that bad I wasn't prepared to eat it a second time and threw it in the bin. I can't believe this place has a 4.5 star rating on Google, when I can make 100% better pizza at home with store bought bases. I would say there's either some fake reviews in here, or sadly some people just don't know what good quality pizza...

So I ordered online, go to store, not busy time, and I'm given the wrong pizza. I have to drive all the way back from Ocean Reef, I'm not even let in store, had to waste 45mins of my time and to trips with the fuel price $2 a litre. When I get back there's a guy waiting at the door, shoving me a garlic bread, I said I don't want a garlic bread, how bout I take a drink instead, pretends like he doesn't hear me/understand, then there's a lady from the inside of the store yelling me to keep the wrong pizza(it was some sort of vegetarian pizza), I'm like why would I keep an extra pizza for? and a vegetarian one at that. Terrible service, garbage service all around, takes customer for granted, with the recent $3 price hike and wasting 45mins of my time and fuel with 2 trips to the store, I live in ocean reef, it's not like I live next door. Terrible. Keep taking customer for granted. I also noticed when I get home that the pizza is cold, it was probably (for sure) the same one they had cook already before, they didn't even bother...