Waterwall Restaurant & Bar — Restaurant in Western Australia

Well...the Waterwall restaurant was beautifully decked out with white linen tablecloths, sparkling silverware & pretty Christmas lanterns on the table, it was a joy to walk into the room... That's almost where the story ends...but to be fair, the entrees were well presented & quite nice. We then waited over an hour for our main meal - even though we were I of only 2 tables seated for lunch...so the chef was definitely not run off his feet! THEN...our Morrocan chicken skewers finally arrived for 5 diners out of our group of 10...we thought you beauty, at last! BUT....they were poorly presented on a bed of a few strips of lettuce and a few pieces of chopped green apple...and the chicken was dry & devoid of any sauce and had been sitting in the oven waiting for....? The chicken was so dry and overcooked I couldn't even swallow it, and the Morrocan sauce or seasoning to go with it must still be coming from Morrocco!! Totally inedible... The other guys who ordered it ate theirs grudgingly as they were hungry, washing it down with their beer... I explained to the waitress that it was inedible & could the chef cook me some more...so she took it away - and returned 5 minutes later with the same 2 dry skewers and with a jar of gravy to help... I refused to accept them and sent it back, this time asking for a discount for mine & my husband's main meals... She then offered $15 off my bill & free coffee for my husband & the 4 other diners - and that was it. Very very disappointed...this could have been a great meal in a lovely setting - but it failed dismally. New management or not...this is unacceptable for what was once a well known favourite...

If I could give zero stars, I would. We booked for my friend’s 40th birthday — 8 adults and 3 children — and it was one of the most disappointing dining experiences I have ever had.

From the start, the booking was mishandled: they split us across two tables and seated small children separately from parents. It took 15 minutes just to sort out a basic seating issue.

Service was almost non-existent: we had to chase down staff just to place food orders for hungry kids, and drink orders were delayed or forgotten. One couple was even told their wine wasn’t available after everything else had arrived.

We all ordered the $55 set menu, hoping the food would be good. Sadly, it was appalling: • Cold, crustless tuna. • Lukewarm, inedible sweet potato soup. • Mediocre scallops. • Over-salted gnocchi that couldn’t be eaten. • Overcooked, reheated-tasting fish. • Bland chicken.

It says a lot when grown adults are forced to eat kids’ meal leftovers just to have something palatable.

By the time the birthday cake was brought out (after yet another delay), we just wanted to leave. Over two hours for two courses is completely unacceptable — especially with small children.

This was supposed to be a special night, but it became a complete joke. Avoid this place at all costs if you are looking for good food, efficient service, or a remotely enjoyable...

We had our wedding reception here. Most of our vegan guests did not receive their desserts, an extreme embarassment to us considering they were all my immediate family. The promised vegan canapes did not come out at the pre-reception drinks, and in fact most of the canapes we paid for did not come out. The main courses (duck and barramundi) were much worse than the tasting and we received several negative comments from guests for those dishes. Perhaps the kitchen cannot cope with two different mains, because the single entree and dessert were both good.

Particularly toward the end of the evening it was very difficult to find any staff member to get us a drink, a good tactic to reduce their beverage costs but it negatively affects guest experience and makes the couple look cheap.

As compensation for forgetting our vegan guests, Pagoda offered a high tea for the affected guests, which was tasty and pleasant. But doesn't make up for the embarassment which we continue to feel.

If you have your wedding reception at Pagoda I recommend you ask your bridal party to check that everybody is fed correctly, and don't bother ordering the pre-reception canapes (they are not really necessary, and thirty minutes is not enough time for them all to come out).

Or just choose a wedding venue that's going to give you what...