Chatime Willetton — Restaurant in Willetton

Been here a total of 5 times. Always get the same thing; strawberry green tea, no ice, large and apple popping pearls. First time I went to Chatime was at this store and I had no idea what to order. The guy taking my order actually helped me decide and was really really nice about it (he gave me ice recommendations and everything). Needless to say, loved my order as I keep getting the same thing. HOWEVER, I went there on a really quiet time. The girl working looked to be aimlessly managing the store and I was the only one there as it was 12pm on a Monday. Well, I got the same thing, and excuse me for being nitpicky but I'm really particular, she gave me STRAWBERRY popping pearls and ICE. How is it possible to get an order wrong when nothing else is happening? And me, despite noticing straight away that it was wrong, was too much of a coward and didn't say anything about my strawberry or strawberry drink with ICE in WINTER.

But other than that,...

Havent had Cha Time for a long time and thought I would give them an opportunity to win my business back.

Truth be hold, this will never happen.

Was waiting over 5 minutes to be served, as the worker was more fixated on her phone than her customers.

Great bubbly personality, so I thought I would give her the benefit of the doubt.

Bubble tea was super fast and thought nothing of it.

Went to the car, started to drive home and thought I would open it, as today is very hot.

It is the worst bubble tea I have ever tasted! Anyone that knows me, knows that I would never say anything bad about bubble tea but this had to be the worst!

It tasted like a dried up, watered down tasteless tea with pearls! Not sure if it was the maker or what but this had the be the worse one I have come across.

And I wonder why I have left for Preso Tea and second preference Utopia.

Hope the feedback gives the business a room for...

I mean the drink isn’t bad however the service is sooooooo slow. They only hire one person to serve and make the drinks. Imagine if there is a queue, and the poor staff is busy making tea, other customers have to wait for a general 15/20 minutes to get served and another 15/20 mins for the drink. I like chatime but I drag to go to this store because of the efficiency. It’s really almost wasting our time like just waiting, and mind you it is most of the time not even that busy but you still gotta wait. And they run out of bubbles so easily and poor organisation, when you noticed that the bubbles are running low, shouldn’t you be already putting some to cook? I mean there’s a reason why we get bubble tea, because of the bubbles in there as well. It’s not the same without the bubbles. Please improve on all these otherwise it is really quite frustrating coming to your...