Hungry Jack's Burgers Figtree — Restaurant in Wollongong City Council

Absolutely disgusting customer service.

After order again, and asking to redeem a credit that was offered after a previous incident of mist items missing in an order after waiting approx 30 mins, I was spoken to so rudely with complete disregard of human decency.

I was rudely asked when the credit was from, I couldn’t remember the exact date, I was told it had expired as it wasn’t redeemed within two weeks.

The two week expiration was absolutely not communicated when I had called initially complaining that most items in the order were missing and wasn’t able to get back as I had a screaming. New born at home that was waiting to be fed. I was offered a complementary meal as a gesture of goodwill and was informed “this happens all the time” when called previously.

When I communicated this politely to the rude and abrasive female (presumably the manager) she said “well people normally get it with two weeks and there’s nothing I can do about it if you couldn’t make it”, continued chewing her chewing gum, rolled her eyes and aggressively closed ‘the credit book’ and had serious attitude, storming away to hide back in the kitchen.

I can appreciate that it’s only fast food, but its service that still cost money and common decency and kindness are still free and talking down to people in a belittling manner is unacceptable. The reviews for this particular restaurant are mostly of a similar nature so surely it’s common practice to be rude, disrespectful and belittling to your the customers and that’s accepted as the normal standard customer service.

This is not the first negative encounter at this franchise, but by far the worst and the first time from a person in management.

Will not be returning and further supporting this disgraceful...

The joint that promises anyone who are looking for a one stop meal of any kind in order to make a quick consumption idea - unaware that the management are under intense pressure to rush the orders for the next customer to get in line. That is how it's set up in poor working conditions regardless of how many managers are coming in and out without any logic.

Take a customer for example who wants a stunner meal; he paid a full price of $5 with a lack of counters at bay yet he is relatively unaware of the amount of pressure and repeated routines done by the cooks who have an average time of 3 minutes to prepare for the simple meal. What does the customer do? He asks the counter why the mechanism of young people speeding up in the most unnecessary way a human being could physically do. And so he blames the management on how grossly inept the place is, so is the drink machine that was constantly repaired for 5 years with absolutely no improvements due to the idiotic reasonings of the manager failing to ask his employees some useful recommendations. And here the customer gets ticked off because no one were willing to pay $2,000 for an updated machine as he wanted Coca-Cola as his choice of drink.

Why won't anyone working for the joint understand updating new equipment is more efficient than repairing the same machines with no positive effect in many ways? It's bad enough they spent $7,000 on a TV nobody wanted in the first place because of the state of budget they ended up into. Don't try to waste your time, money and lifeblood on such disorganized mess for...

I am a HJs advocate. Whenever a debate arises between HJs and other chains, I defend HJs with my life. I go in to bat for HJs, and I ask for nothing in return.

Tonight, the Figtree store has crossed me for perhaps the last time.

My go to order is a double whopper, with no tomato, no pickle and sometimes no Mayo. I’m picky alright.

A few weeks ago, maybe 2-3, I ordered my usual order, and to my absolute disgust, I found cheese on my double whopper.

For those who aren’t familiar with the HJs menu, the double whopper doesn’t even have cheese on it. You don’t need to order it with no cheese, because it is NOT MEANT TO COME WITH CHEESE.

I managed to save one of the paddies from the cheese consuming it, like a strawberry being consumed by mould.

I ate what became a regular whopper and forgave the king, Queen or whatever monarch currently rules HJs.

Fast forward to tonight, when I once again ordered my regular double whopper (with no tomato, no pickle and no Mayo . this time I specified that I didn’t want cheese).

LOW AND BEHOLD, I FIND CHEESE ONCE AGAIN

LET ME STRESS THIS POINT AGAIN. THIS BURGER IS NOT EVEN MEANT TO HAVE CHEESE ON IT TO BEGIN WITH.

I love HJs. I am still trying to love it, we’re having our hiccups but sometimes relationships take work. Love takes work.

The Figtree store needs to review their processes of making double whoppers, perhaps run a refresher of the construction of the burger, and needs to stop putting cheese on my double whopper.

The chips were still a 10/10, they never miss.

Plastic sippy lids FTW...