Bruderherz Fine Dine — Restaurant in Fiss

Terrible service - we walked out!

Like the year before, we had reserved a table for 4 well ahead of time to celebrate the final evening of our skiing vacation. We looked forward to the good, albeit pricey food creations based on our previous year's experience.

When we arrived and were shown our table, we were very disappointed. Instead of a proper, regular table, 2 smaller tables where joined together and shoved against the wall. There was only lighting at half of the table. As it was quite dark, it meant that 2 out of our party would be in the dark and 2 would be facing a blind wall.

As this seating arrangement was unacceptable to us, we asked the head waiter if anything could be done. He flatly told us that nothing could be done, even our suggestion of moving the table 10 cm was dismissed as it would 'inconvenience' him on his way to the wardrobe.

It also became clear they had chosen this set-up for our table as they preferred to seat 5 people at a regular table, hence trying to maximize profit rather than respect early reservations. The head waiter was quite smug that they were a popular place, fully booked and it basically was 'take it or leave it'.

We decided to leave it and we want to thank the Hotel Marent / Bruderherzstube to show us that good customer service is never guaranteed. We regularly dine in Michelin starred restaurants across the globe, and this is the first time we left a restaurant as far as I can remember. However I'm glad we did as we ended up in Restaurant Gebhard, which we can fully recommend for both food quality (at least on par with Bruderherz) AND excellent and friendly service.

My only comment to the Bruderherzstube is that arrogance is a bad strategy in the...

Wir hatten schon einige Male das Vergnügen, Fine Dining- bzw. Sterne-Restaurants zu besuchen, aber das Bruderherz hat vergangenen Freitag noch einmal neue Maßstäbe gesetzt.

Die verschiedenen Gängen waren durchweg wahnsinnig liebevoll und detailverliebt gestaltet, geschmacklich extrem vielfältig, ohne an Definition und Klarheit zu verlieren, und dabei abwechslungsreich, aber stets mit Fokus auf die Region - Fichtennadeln, Fleisch vom Bergvieh, selbstgeschlagener Topfen, um nur die Highlights zu nennen. Jeder Gang wurde uns vom Maitre persönlich präsentiert, ausführlich erklärt und mit "Hintergrund" angereichert.

Dazu lieferte die Sommeliére des Hauses einen Service und insbesondere eine Weinbegleitung, wie man sie sich besser nicht hätte wünschen können - perfekt abgestimmt, und auch für "geübte" Weintrinker überraschend, wahnsinnig interessant und eine tolle Erfahrung abseits ausgetretener Pfade.

Ein besonderes Highlight dann zum Abchluss ein Feuerwerk aus der Patisserie, welches den Abend koplettiert und abgerundet hat.

Definitiv ein guter Grund für einen erneuten...

Incredible food. We’ve been lucky to go to a few Michelin restaurants and this food was some of the absolute best. Stunning dishes - with chef’s taking the time to talk us through. Beautifully thought out wine pairing which elevated the dishes.

We feel incredibly grateful to have experienced such wonderful food, drink...