Thanks you for your reply to my husbands review (Gavin, 2023) Since you had no recollection of events I thought I’d just refresh your memory as to what happened to us when we chose Papa Joe’s to spend our evening having a meal. We ordered nachos, €9.90, 2 x El Diablo burgers, €17.90 each & bottle of house red wine, €34.00 from the attentive friendly waitress. She brought the wine - it was very cold (not correct for red wine) & replaced the screw top after pouring us a glass each (red wine should breathe) Nachos came - lovely. Burgers came (no sauces offered or on table) Started eating burgers but couldn’t detect any ‘heat’ in either. Called waitress who took my knife & lifted the burger up to peer underneath. ‘Oh dear - there should be jalapenos but there are not’ She then took both our plates away saying she’d need to show the chef. 5 mins later our plates were dumped in the table by a surly waiter who said nothing and walked straight back to his position by the kitchen exit, where he resumed his study of his mobile phone and continued yawning. We inspected our partly eaten burgers on our plates, that had been dumped wordlessly in front of us (mine to my husband and his to me…) Each partly eaten burger had had a huge pile of jalapeños chucked on top of it. This we felt was unacceptable so alerted the manager who asked if we wanted something else. I said no thanks, as I wasn’t impressed with the ‘chef’ ; my husband said ok he’d have a fresh one but she didn’t appear to hear just snatched up both plates and left. At this point we asked the first waitress for the bill and to take the remaining wine (2/3 bottle left) as we wanted to just pay for what we’d had and leave (the wine we had chosen was also sold by the glass- we’d had 2 glasses from the bottle) She asked the manager if this was possible but we were told no. Therefore, since we were to pay for the entire bottle of wine we asked if there was a bag we could put it in to take it with us, not wishing to leave clutching a bottle as we were then going to need to find somewhere else to eat. Obviously we had no desire to spend any longer in this unwelcoming, unprofessional burger bar. We paid our bill for the nachos and wine.The friendly waitress brought a ‘Take Away’ bag (readily available should you wish to take leftovers with you) for the wine and we thanked her. So the primary issue is the lack of customer care and service from the chef, management and several of the staff.