Paul Bakery — Restaurant in Baku City

Paul is a known place and they are almost in every country. However in Baku the quality is not as high as in others, especially the service. This was my third visit in Baku and I got certain that they deserve 3 stars out of 5. The waiter was a new guy I think as he was asking what we wanted and then checking the menu. We were two persons and I was making the order for both of us. After each order he was asking for whom it was. Maybe he wanted to make the notes about it, but i find it not a good approach. What will he do if there are 6 people, ask each person's name and remember it? We ordered croissant ham, avocado tartine, almond croissant and some french patisserie with chocolate. The breakfast was not hot and almond croissant looked like it was croissant in almond. I guess it is their signature. Everything was delicious, we enjoyed it all. After we finished, noone approached if we wanted something else, or wanted to pay the bill. We intentionally waited for more than 5 minutes, and noone cared about us. No questions as "did you enjoy the food?" "how was the coffee?" and so on. We paid about 20 usd which is higher than local standards and not appropriate for this level of low service. Now.... The interesting part. Next to us there was a table for 6 waiting for their customers. And under this table there were pieces of food waiting for their buyers. See the pictures, if you dont believe. There were more little pieces under the table, but that cake under the chair shows how careful and caring the staff is. Another star is lost for...

I won’t describe breakfast here - I’m pretty sure the pastries are great. We visited Paul's for dinner. Sadly everything was a disappointing. Let's start off with Onion Soup - where's onion in that? Tasted like gravy with some cheese on top. Couldn't see or taste any onion there. Bread it was served in was old, while it should be fresh. Moving on to main course. My Caesar salad wasn't really Caesar salad. Dressing was basically sour cream. My friend's greek salad was also only greek salad by name. Some of the key ingredients were either missing or swapped with their pickled version (pickled pepper in greek salad? Only at Paul's). Other friends pasta wasn't terrible, but wasn't also something worth mentioning. Speaking of service — main course was delivered as we were half-way through our starters, no one bothered to wait until we finish. To sum it up — terrible experience, there's lots of other places worth visiting, no reason to...

I've been a client of Paul Bakery for a long time and mostly because of the food quality. Even though service was "OK" at its best I kept coming here as I love their croissants. In the last few months the service level has dropped so low that even their croissants ain't worth my visits. After the Port Baku filial opened the patio for the summer the stuff has been ignoring the seats outside as they don't want to serve outside I guess?! One time me and a friend lost 30 minutes during the lunch time when no one was approaching us even after few notices and today again me and my friend were ignored for 15 minutes after I was told that the server will approach us shortly. The funny thing is that servers look directly at you and still don't come to take the order kinda letting you know that you shouldn't sit outside. Thankfully there are a lot of competitors nearby and it's not the only place where people can refuel themselves...