Short Review
Iโm posting this to share a stressful experience I had with a recent order (28/08/2025).
Delivery was fine; the driver did not cause any issues. The problem was with the phone support crew. I attempted to pay via BenefitsPay to the number provided, but BenefitsPay was out of service. I even sent a screenshot as proof, and explained that this is out of my hand this unfortunate event. The agent pressured me to pay immediately, telling me I would โrun awayโ or not even pay with the 2.6 BD, despite knowing my exact location. I informed him that I would pay once BenefitsPay was available, but he continued to push for payment. I eventually paid, borrowing in nearby and neighbouring coldstore. But the interaction left me frustrated and disappointed. They apologized after, but the damage was done: I left with the impression that Iโd never order again due to this pressure, even though the order was delivered in front of my flat and the driver was fine. My main issue is the lack of understanding and flexibility from the support team when a payment method is temporarily unavailable. Should accommodate temporary service interruptions, not penalize the customer. Specially this kind of weather now.๐ก
Wish-list for Improvement Allow a grace period since they had all the details of the customer. Training for support staff to handle first-time customers with empathy, especially when payment is delayed. Clear communication about expected payment steps and timelines to reduce pressure and misunderstandings.
Note: Iโm not requesting any refunds or creditsโjust better customer service processes to avoid this kind of confrontation...
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