Famous Food — Restaurant in Bahrain Island

Short Review

I’m posting this to share a stressful experience I had with a recent order (28/08/2025).

Delivery was fine; the driver did not cause any issues. The problem was with the phone support crew. I attempted to pay via BenefitsPay to the number provided, but BenefitsPay was out of service. I even sent a screenshot as proof, and explained that this is out of my hand this unfortunate event. The agent pressured me to pay immediately, telling me I would “run away” or not even pay with the 2.6 BD, despite knowing my exact location. I informed him that I would pay once BenefitsPay was available, but he continued to push for payment. I eventually paid, borrowing in nearby and neighbouring coldstore. But the interaction left me frustrated and disappointed. They apologized after, but the damage was done: I left with the impression that I’d never order again due to this pressure, even though the order was delivered in front of my flat and the driver was fine. My main issue is the lack of understanding and flexibility from the support team when a payment method is temporarily unavailable. Should accommodate temporary service interruptions, not penalize the customer. Specially this kind of weather now.😡

Wish-list for Improvement Allow a grace period since they had all the details of the customer. Training for support staff to handle first-time customers with empathy, especially when payment is delayed. Clear communication about expected payment steps and timelines to reduce pressure and misunderstandings.

Note: I’m not requesting any refunds or credits—just better customer service processes to avoid this kind of confrontation...

Foods are great,.... but just a quick message to the OWNER OF THIS RESTAURANT ....sir/madam no comment about your foods...we actually love it....but kindly watch on the attitude of your staff specially the one in customer service....tell them to treat their customer properly and with respect. As a customer not only your food we are looking for but also a good service....if you have this both then Insha Allah you will be more successful.....but for now am honestly disappointed in your staff attitude....am hoping that next time Insha Allah me and my friends will never encounter this kind of issue in your restaurant again....

I ordered a grilled chicken quarter with rice and a small avocado juice. It tastes delicious. But they forgot to put straw in my juice. And I already inform them that I will pay cash but the driver didn't have a change... just don't forget customer's request next time. But overall it was okay. Thank you and...