The Celtic Towers Irish Pub — Restaurant in Ghent

We came at 16:30 today, 04/10/24 and ordered food and drinks. Our order was accepted. We have received our drinks and couple minutes after we got our drinks we were told that kitchen is not open yet and will be open at 17:30 only. We were offered to wait for 1 hour. We were as a family with a 4y.o child, we were not those who came to stay hours and could easily wait for an hour when kitchen will be open. Waitress excused saying that she did not know about the kitchen. That’s unacceptable service to bring drinks and later tell about kitchen. If even kitchen is closed and you have accepted the order and find later that kitchen is not yet open, you should not bring drinks. This looked like - “we will sell you the drinks anyway”. Waitress told us that as it was a mistake we should not pay for the drinks, but then a man came with a bill and said if we will not pay he will call police. Is this the appropriate level of service? No. I left 15 EUR to cover the orange juice which our child has...

I didn't want to give it 3 stars only but unfortunately based on other reviews it seems that my complaints aren't isolated. I went there with friends to watch soccer, and despite knowing that they were quite busy, one of the worker's attitude could be better. I asked politely if they could switch what they were showing to optimize how people were watching two different games, and instead of being polite the guy replied by calling me selfish. To be honest I hadn't noticed that there was someone watching the second game as he was the only one, and surely I didn't want someone to change something just because of me. However there are ways of explaining that to customers, instead of calling them selfish and making them feel like stupid in front of a bar full of people. About the prices I believe that there are way too inflated for what it is. It's a pity because they sometimes have really nice staff, and the location is perfect. However I don't think that I'll...

Very Disappointed – Treated Badly While Watching the Match

We had a very disappointing experience at this restaurant. My family and I (5 people) came to enjoy the Spain vs France soccer match and each of us ordered a drink. After about 1 hour and 30 minutes, a staff member approached us in a very unprofessional and rude manner, telling us to leave because we had only ordered one drink each.

We were calm, respectful, and simply enjoying the game like everyone else, but we were treated as if we were not welcome. This made us feel extremely uncomfortable and disrespected. It completely ruined our evening.

This kind of treatment is unacceptable, and unfortunately, it will be the last time we visit this place. I do not recommend it if you value being treated with...