Château de Namur — Restaurant in Namur

We stayed at this hotel twice, about two weeks apart. We came back the second time because we enjoyed it so much the first time.||The atmosphere is unique and pleasant. The town of Namur was unexpectedly charming, but this chateau is up in the hills outside of town. It’s very beautiful and quiet there and, by the time you reach it after navigating some winding roads you really do feel that you’ve arrived at a chateau rather than just an ordinary hotel.||I don’t know the exact history of the hotel but it has clearly been around a while and there is some variation from room to room. I wouldn’t call the rooms super modern but they are very comfortable and functional and a really great value for the price.||I don’t recall the name of the guy who works the evening shift but he is extremely friendly and helpful. The second time we stayed there he gave us a free upgrade to a luxury suite because it was quite late and, he reasoned, he might as well give an upgrade to a returning couple rather than have it sit empty. This is a great customer service attitude.||The only reason I am withholding a fifth star is that we received a call at 11:01 am the following morning complaining that we had passed the checkout time. Perhaps we had been told this at check-in, but neither of us remembered this and assumed that check-out was at noon. When we asked whether we could extend our checkout until noon, the woman told us that it was “too late” for that and that “we should have asked sooner,” because after 11 am it was only possible to extend checkout if she sent an email to the hotel manager and received timely permission from him. ||When we replied that we’d pack our things right away and check-out as soon as possible, she started asking me to commit to the exact time: 11:15? 11:20? All of this was unnecessary and completely inconsistent with everything else we experienced at this very fine hotel. Overall: highly...

We booked package bed and breakfast via third party website. The receptionist said “no, you don’t have breakfast” so firmly until I showed my booking confirmation email when I checked in. Without further confirmation we assumed it went all ok until when I checked-out. The second receptionist said we needed to pay for breakfast, I asked her if her colleague has explained to her because I did explain to her and showed confirmation info when checked in. She said “whoever you spoke to, the breakfast is not included in your booking”. I am quite flabbergasted by the attitude. It’s fine to have misinformation because of the booking agency. But I think it’s fair to expect from receptionist/face of hospitality to be more friendly and open for discussion or reconfirmation from guests. In the end, I am told to send my screenshot of booking confirmation to their email address and she needed to ask her boss if it’s ok. Without further confirmation back again, she said check-out is complete if I pay my tourist tax, I moved forward with double checking if confusion was cleared up. She said “my boss said it’s ok”. Without apologies or further explanation. Cold and stiff, more seems to be arrogant to me. I felt I had to be proactive with clearing up misinformation which is not caused by me/guest.

I would fairly say that location and four-star hotel should be expected with higher standard of hospitality especially from staff. For this reason, our experience was not downgraded and won’t be returning for revisit. I hope management of this location can level up a better reception service to guests. Other than that, staff from restaurant is great, hotel room is small but...

Imagine this: after driving 800 kilometers since early morning, you stop at a gas station near Namur. While refueling, you take out your phone and call a nearby hotel. The answer is polite but disappointing: “I’m sorry, Sir, we are fully booked tonight.”

Tired but not defeated, you try another option—the Château de Namur. On the phone a calm, reassuring voice replies: “Good evening, Sir. We will find a solution for you. Just one minute, please.” A short pause follows. Then: “Sorry for keeping you waiting, we have a room ready for you.” That moment alone lifts the weight of the entire day’s journey.

Arriving at the hotel, I am welcomed at the reception by Joffrey. His presence immediately sets a different tone. “Most welcome,” he says warmly, “you must have been rushing. May I offer you a refreshment in the bar?” After hours on the road, those words are more than courtesy—they are care.

In over forty years of international travel, I have stayed in countless hotels. Many were excellent, some were disappointing. But what remains most vivid are the people whose professionalism is matched by genuine humanity. Hotels may be beautiful, comfortable, even luxurious, yet the memory that endures is always about those rare individuals who make a guest feel not just respected, but truly at home.

The Château de Namur is a fantastic hotel. But what I will remember is Joffrey—the receptionist who, with natural grace, turned a weary traveler’s evening into an experience of kindness and welcome. That is the rarest art in hospitality.

His name deserves to be...