J's Pizza Immel St. — Restaurant in Abbotsford

Wasted money - see below

I don’t really like to give negative reviews but in this case I feel obligated to. Usually I just let it go and move on- but this time I just can’t. . .

So we ordered a pizza through DoorDash and it came as the worst I have ever had. Crust was soggy and limp, pizza was cold. I should say that the driver was quite prompt though - kudos to him - he arrived within 25-30 min - very reasonable!

As for the food:

I have had J’s pizza before and it can be a bit hit or miss but this was not acceptable in any way.

When I called them to complain they said that it was the crust they were sent by the company (cauliflower crust) - but to me it’s about how it was cooked - it should really be put in an oven shouldn't it?? (But what do I know right).

They said there was nothing they could do because we paid DoorDash (who gave us 10.00 off of the 40.00 bill). I asked if they could discuss with the manager and see if there was any other solution - I would have been happy with a discounted pizza with a different crust (since the cauliflower crust was apparently the reason it came so limp). Unfortunately they just apologized and left it at that

I understand that they are limited because we used DoorDash but honestly they are trading their profit from the sale for this bad review - hopefully what they made was worth it. We won’t be back that’s for sure

My advice for anyone reading this review -

Unless you have extra money that has no use, better to stay away. Or better yet, just mail it to them and save yourself the grief and disappointment. Why fill up the trash when you can pay for something you will actually eat?

If I could give it negative...

I never go out of my way to write a review, but I felt this time was necessary. J's Pizza used to be my favorite pizza in town and I'm not sure what changed, but I will never order from here again. I ordered pizza last night for the family and there was very little sauce on our pizza. I called in to say I would like to have it replaced and they had to send a driver to receive the unwanted pizza, they couldn't just take my word that it was terrible. Then to top it off they said there was pizza missing, so they would only replace one of the two pizzas. We had a couple slices half eaten sitting on the counter that I had to drive in to prove that we weren't trying to pull a fast one, we were simply looking for better pizza (what we paid for). Still, even after driving to the store with the uneaten pizza, I was told I was wrong and that there was enough sauce and they would only replace one pizza.They say a picture says a thousand words, so I figured might be easier just to add it here.... In my opinion, this was the worst customer service I have ever received, never mind a complete waste of time! Do yourself a favour and pay an extra $4 delivery fee (if you live in abby) and order from Mission City Pizza - great pizza and...

Attention Harjit! Manager. We would like to give the highest commendation to one of your amazing customer service specialist Karen.

We ordered chicken strips and wedges, however before ordering I called to confirm some information that was really important to me… Because I had an operation on my throat and I wanted to make sure that the wedges and chicken strips were made fresh, Karen provided me with such excellence over the phone and then followed up by making the most delicious meal for me to enjoy.

I trust that you will give Karen the respect and commend her on such excellence in customer service. Before I retired, I worked as a mystery shopper and I assessed many restaurants, businesses of great calibers, such as yours here today… Kudos and the utmost thanks and appreciation for caring. I hope that you will commend her and appreciate her like we do here today, as Customer Service specialist like her are definitely hard to find.

We will highly recommend your restaurant to everyone, as we really enjoyed our experience today on Skip The Dishes and we intend to definitely order again… Thank you...