Worst service I have received ever at a restaurant!!! I came here for a birthday celebration with my wife and my elderly mother. We sat down at a clean table near the bar. We were sitting for at least 10 minutes with waitresses walking by and no one acknowledging that we were there. another two people came and sat at a table next to us that was dirty, and the waitress came by their table and cleared it off and proceeded to give them menus. I finally asked her as she was walking by if we could get some service, finally about another 5 minutes went by before someone came to our table with menus, at this time I told our waitress that it was my birthday and we would like to start with my free nachos they had offered me in an email. The waitress took the information from the app on my phone to get my nachos started. I then had to ask them if they had the Dine out Vancouver menus as the festival was on and I knew they were participating in this. We got the menus and ordered our food. Awhile later my wife got her first course of her Dine out Vancouver meal, then when she was done they brought out her main course (still no nachos at our table) I asked our waitress about the nachos and she went over to their computer and I saw her typing away, which leads me to believe that was the first time our order for nachos was entered. We finally got the nachos after my wife's main course was almost finished. We ate those for awhile, and then they brought out the dessert for the final course for my wife, we then finally asked where my mothers food was, our waitress did not know. At this time we said just to cancel her order and bring us the bill. I was pretty upset by now. the bill arrived and I quickly paid with my credit card without really looking at the bill. The waitress walked away and I glanced at my bill, and noticed they charged me for the nachos that were supposed to be free on my birthday, and we did not receive the discount for our drinks that were offered on special. I asked the waitress to send the manager by (who I had seen him walking around just 10 minutes earlier) The waitress came by with a girl that she claimed she was the manager. I told her the situation, she walked away with my bill and came back and offered to give me a gift certificate for nachos on another visit. I said that wasn't acceptable as after this visit I do not plan on coming back here. asked to see the manager that I had seen walking around earlier, she said he was busy. I finally asked for a full refund, and she said she would have to speak to the other manager. She came back and said they would refund it to my card but it would take 6 to 9 business days. I then left after the "manager" took my copy of my credit card receipt as she said they needed it to process the refund.

Well today is 14 days (10 business days) since I have been there and still no refund. Not only am I writing this review, I will be sending an email to the head of the corporation about this incident. From reading other reviews on here, it looks like this is an ongoing issue at this location.

I truly wish there was a ZERO star option or negative stars, because this service does not even warrant 1 star.