Gong cha Airdrie — Restaurant in Airdrie

Worst customer service in comparison to other Airdrie/Cross-Iron food & service businesses!

Went to Gongcha with my large extended family and had a terrible experience. We placed a really large order: paid for eight drinks, got four baked sides, and added extras to our drinks. It took two staff members over 25 minutes to prepare everything, so we waited in the car. When we returned to pick up our order, there were only seven drinks.

The customer service was awful. When I asked a young staff member about the missing drink, she rudely claimed we didn't order it and said she couldn't help us. Our bill was hefty, and we had even tipped 18%. They refused to offer a solution and were sassy, rude, and dismissive.

The worst part was that the missing drink was for the 4-year-old in our family who had never tried bubble tea before. He patiently waited for almost 30 minutes, excited to try it, but ended up crying because his drink was missing. We should have checked our receipt, but we left to make space for other customers in the small shop.

We left extremely disappointed and will never support this Gongcha again. I asked for my tip back, but they lied, saying they didn't know how to refund it. Don't bother with this place if you expect decent service. The drinks are mediocre, especially for someone trying them for the first time. Make your own at home or support a mom-and-pop bubble tea shop that cares and respects...

The staff was super friendly and efficient! The menu was huge, offering a wide variety of drinks and snacks — there’s definitely something for everyone. The prices were very reasonable and pretty average compared to other bubble tea spots I’ve tried. The drinks were fresh and flavorful, and the presentation was really nice too. Overall, it’s a great place to relax, chat with friends, and enjoy some delicious bubble tea. I’ll definitely be...

Wow! What can I say but this establishment is simply wonderful! The staff are so pleasant and polite! They couldn't be any better! As for the drinks and food, they always taste so fresh! LOVE the bubble waffles and simply adore every milk tea I've tried, but my favourite and regular is the strawberry milk green tea with double pearls! Pearls are soft and supple, tea sweetness and ice level can be customized!...